Building and Sustaining a Culture of Quality

Concurrent Session

M17 - First Global Assessment on Current State of Organizational Excellence

Monday, April 30
1:30 PM - 2:30 PM
Location: WSCC 618-620

Level: Intermediate

In 2015, the Organizational Excellence Technical Committee (of the ASQ Quality Management Division) launched the "First Global Assessment on the Current State of Organizational Excellence." This research has been endorsed by the Global Benchmarking Network and ISO Technical Committee 176, and is intended to provide data on the extent to which organizations have a culture committed to excellence and have deployed best management practices common to high-performing organizations. Over 20 years of global research has validated the positive relationship between implementing the best management practices found in excellence models and improving organizational performance. Much of this research has focused on the organizations that have applied excellence models such as Baldrige, EFQM, and others. The proposed research aims to gather data from a more varied population.The aggregate findings will provide a snapshot of the current state of organizational excellence around the world and provide a summary of the strengths and opportunities for improvement by organization size, industry sector, and geographical region. In doing so, these findings will provide value for all stakeholders.

Learning Objectives:

Dawn Ringrose


Organizational Excellence Specialists Inc
Courtenay, British Columbia, Canada

Dawn Ringrose is Principal of Organizational Excellence Specialists and has consulted to management in areas that positively contribute to organizational performance since 1984. She has worked across the public, private, and non-profit sectors with small, medium, and large organizations.
Recognized by her peers with the Fellow Certified Management Consultant designation and the Quality & Excellence Builder Award (Quality Council of Alberta), Dawn is currently the representative for Canada on the Global Benchmarking Network (GBN) and the Organizational Excellence Technical Committee (OETC), Past Co-Chair of the inaugural ASQ Canada 2017 Conference Committee, and a representative on the Canadian committee that contributed to the development of the ISO 20700 standard for management consulting.

In 2010, Dawn authored a unique publication for excellence practitioner’s entitled the Organizational Excellence Framework (OEF) and an accompanying turn-key toolkit (2012). These tools are currently being used by professionals in over 50 countries and the automated assessment and reporting tool is being used to conduct the ‘first global assessment on the state of organizational excellence’ that was launched by the OETC (2015) and endorsed by the GBN and ISO TC 176.

Presentations on the global assessment research have been made by Dawn and team members in a number of countries (Canada, Philippines, China Slovenia, India, United Arab Emirates) and interim reports have been published by the OETC. Dawn has also published on a variety of excellence topics with The TQM Journal with Emerald Publishing (United Kingdom), Springer International (Switzerland), Global Benchmarking Network (Germany), Business Process Improvement Resource (New Zealand), ASQ Quality Management Division (United States), and South African Quality Institute (South Africa).


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Sandy Furterer

PhD Industrial Engineering; ASQ Fellow; ASQ CSSBB; ASQ CQE; Six Sigma Master Black Belt

Associate Professor
University of Dayton
New Albany, Ohio

Dr. Sandy Furterer is an associate professor at the University of Dayton, in the Engineering Management, Systems and Technology Department. Furterer designed and deployed operational excellence programs for service industries, including healthcare, financial services, and retail. She has over 25 years of experience in business process and quality improvements. She is an ASQ Fellow, ASQ Certified Six Sigma Black Belt (CSSBB), Quality Engineer (CQE), and a certified Harrington Institute Master Black Belt. She received her Ph.D. in industrial engineering from the University of Central Florida, developing and implementing a framework for integrating lean and Six Sigma for service processes. Furterer published four textbook reference books, seven refereed journal articles, 23 refereed conference proceedings, and presented 64 conference presentations since 2002.


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M17 - First Global Assessment on Current State of Organizational Excellence


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