Risk and Change

Concurrent Session

T01 - Attacking Material Quality Issues Head-on

Tuesday, May 1
9:15 AM - 10:15 AM
Location: WSCC 618-620

Level: Intermediate

How many times have you received material from your supplier that does not meet your expectations, is not on time, or both? Each instance of nonconforming material adds a burden to our daily workload. A proven process to attack material quality issues head-on is the Supply Improvement Program (SIP). This approach is based on managing four primary pillars of business – quality, technology, logistics, and cost. It uses basic quality tools to identify, prioritize, communicate, and resolve issues within any value chain. SIP specifically helps to root out the issues causing supplier nonconformance and guides the implementation of solutions that sustainably resolve issues so they will not reoccur. As a result, the organizational risks and costs associated with supplier nonconformance and material quality issues are reduced. In this session, attendees will learn how to identify the most significant causes of customer dissatisfaction and how to fix them.

Learning Objectives:

Carl H. Douglas


Quality Manager
Micropump / A unit of IDEX
Vancouver, Washington

Carl is currently the Quality Manager at Micropump, a unit of IDEX, in Vancouver, Washington and owner of a small business, Quality TLC, that provides tools and training for operational excellence. He has over 40 years’ experience in fortune 100 semiconductor and nanotechnology manufacturing industries in Engineering, Field Service, Operations, and management roles. While working and traveling globally, he attended colleges and has achieved both a Bachelor’s of Science in Information Technology, with honors, and an Associate of Applied Science in Electronics Technology. He is also an ASQ Certified Quality Auditor and a Certified Manager of Quality / Organizational Excellence. Carl creates and develops applications in MS Excel, Access, and SQL to add efficiencies and improve the success of quality and operations; including Supply Improvement Program (SIP), 3P Technical Training System, and various Auditing tools.


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George Marcel

Director - Quality Assurance


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T01 - Attacking Material Quality Issues Head-on


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