National Manager, Continuous Improvement and Customer Survey
Staples Business Advantage Canada
Maple Ridge, British Columbia, Canada
David Muncaster is the Manager, Continuous Improvement and Customer Survey for Staples Business Advantage Canada. Staples Business Advantage is the business-to-business arm of Staples, Inc. and is the world’s largest supplier of office products, facility and break-room supplies, furniture and print services. With Staples Business Advantage for over 10 years, he has worked to develop a company-wide culture of continuous improvement, ensured continued certification to ISO 9000 and 14000, developed Sustainability initiatives for the Western Region and introduced COR Health and Safety Certification in Alberta, Nova Scotia and Newfoundland. In addition, David is responsible for the customer survey process which measures customer satisfaction within all areas of Staples Business Advantage. Before Staples, David worked with a local manufacturing company for 10 years as the Technical & Quality Manager. David Muncaster is past Chair of ASQ Vancouver Section 408. The first person in Staples Business Advantage Canada to receive training in Lean Six Sigma, he has also been certified by ASQ International as a Six Sigma Black Belt.
Monday, April 30
3:00 PM – 4:00 PM