Risk and Change


M11 - Sustaining Change: Busting Change Management Myths

Monday, April 30
12:15 PM - 2:30 PM
Location: Sheraton Grand Ballroom A

Level: Intermediate

Division: Human Development & Leadership Division

As quality professionals, we are often called upon to implement change. Whether it is a design, measure, analyze, improve, control (DMAIC) project or a corporate initiative, we need to understand the dynamics of change to assist in achieving improvement and strategic goals. Sustaining change is elusive. Are we to be guided by common change management myths? For example, it is enough if we have a communication plan or are assigned a change resource; change is soft, i.e., intangible, yet we need tangible results; our leader is charismatic so everyone will follow; etc.? Do we even need to consider change management if the change is small?
Come to this highly interactive workshop with a change implementation in mind and learn to create a personal approach to sustaining that change in your organization. We will identify the value and the traps of change myths, assess your personal change profile and readiness to lead change, examine initial and ongoing risks in change, and debate the dynamics of effective change approaches.

Learning Objectives:

Wanda R. Sturm


Quality Director
Bearded Fox Brewing Company
Cypress, Texas

Wanda R. Sturm is a progressive leader with 30 years of experience across the energy, financial, and high-tech sectors. She has an MBA, is a Master Black Belt, holds certificates in change management, coaching, systems thinking, and performance management, served on the Malcolm Baldrige National Quality Award board of examiners 2008–2010, and currently serves as chair of ASQ’s Human Development and Leadership Division. She is currently employed as a consultant in the energy sector.


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Carolann Wolfgang


CPI Program Manager
Naval Facilities Engineering Command Engineering and Expeditionary Warfare Center
Ventura, California

Carolann Wolfgang has a Ph.D. in natural resources management from The Australian National University and a bachelor of arts degree in geology (honors) and environmental science from the University of Pennsylvania. She is a multidisciplinary practitioner and is cross-certified in the areas of safety, quality, and LEED. She is trained in collaborative negotiation and through Mediators Without Borders as an alternate dispute resolution specialist. Wolfgang has worked across the United States, Australia, Caribbean, and Europe for a variety of organizations.


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Marilyn Monda


Monda Consulting, LLC.
San Diego, California

As CEO for Monda Consulting, a quality professional for over 30 years, and a psychologist and statistician by training, Marilyn Monda has spent her career fostering quality improvements in both the public and private sectors and in a variety of industries. Facilitating innovative solutions to thorny problems has resulted in millions in savings and increased productivity for her clients. Monda has a proven track record in global strategy execution, project management, statistical analysis, kaizen workshops, and training. Early in her career she was mentored by Dr. Edwards Deming, and served as his assistant at his famous four-day seminar. She is a frequent conference speaker and publishes on a variety of business process improvement topics. She is currently the education chair and strategy chair for ASQ Human Development and Leadership Division.

Monda has an MA in behavioral statistics (triple major in psychology, statistics, and computer science) from Baylor University. She has a bachelor of arts degree in experimental psychology from San Diego State University. She is a Certified Master Black Belt (GE) and a Certified Change Agent Level 2 (Conner Partners).


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Karen Hulting



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M11 - Sustaining Change: Busting Change Management Myths

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