Quality Fundamentals in the Digital Age

Concurrent Session

W18 - Fundamental Tools and Methods for Root Cause Analysis

Wednesday, May 2
9:30 AM - 10:30 AM
Location: WSCC Ballroom 6E

Level: Basic

Division: Statistics Division

The skills and abilities to perform a root cause analysis (RCA) are essential even in a digital age. This session will present the advantages and disadvantages for various approaches to RCA. It will also offer three ways in which RCAs can go wrong; these are approaches to RCA that don't seek the cause of the problem under investigation and should be avoided. The session will also present variations on well-known quality tools that can be used during an RCA as well as advice and guidance based on the speaker's years of experience with the topic.

Learning Objectives:

Matthew Barsalou

Statistical Problem Resolution Master Black Belt
BorgWarner Turbo Systems Engineering GmbH
Worms, Rheinland-Pfalz, Germany

Matthew Barsalou is a Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems Engineering GmbH. He is a Smarter Solutions certified Lean Six Sigma Master Black Belt, ASQ-certified Six Sigma Black Belt, quality engineer, manager of quality/organizational excellence and quality technician, and a TÜV-certified quality manager, quality management representative, and auditor. He has a bachelor of science in industrial sciences, a master of liberal studies with emphasis in international business, and has a master of science in business administration and engineering from the Wilhelm Büchner Hochschule in Darmstadt, Germany. He is the editor of the ASQ Statistics division’s newsletter Statistics Digest as well as author of the books Root Cause Analysis: A Step-By-Step Guide to Using the Right Tool at the Right Time, Statistics for Six Sigma Black Belts, The ASQ Pocket Guide to Statistics for Six Sigma Black Belts, and the Quality Improvement Field Guide.

Presentation(s):

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Scott A. Laman

ASQ Fellow

Sr. Manager, Quality Engineering and Risk Management
Teleflex
Reading, Pennsylvania

Scott A. Laman has 25 years of experience in applying quality principles to research; process and product development; quality and reliability engineering; and risk management in the chemical, bulk plastics manufacturing, and medical industries. He is currently senior manager, quality engineering and risk management at Teleflex, Inc. in Reading, PA. Laman earned bachelor of science and master of science degrees in chemical engineering from Syracuse University. He is an ASQ Fellow, past chair of the certification board, and present chair of the Professional Ethics and Qualifications Committee. Laman is an ASQ Certified Quality Engineer (CQE), Reliability Engineer (CRE), Manager of Quality/Organizational Excellence (CMQ/OE), Six Sigma Black Belt (CSSBB), Quality Auditor (CQA), and Biomedical Auditor (CBA).

Presentation(s):

Send Email for Scott Laman


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