Building and Sustaining a Culture of Quality

Concurrent Session

M33 - Are Excellence-Oriented Organizations More Adaptable?

Monday, April 30
3:00 PM - 4:00 PM
Location: WSCC 613-614

Level: Intermediate

Excellence initiatives such as the Baldrige Performance Excellence Program or the EFQM Program and related awards have always faced some criticism. However, in the last few years their challenges seem renewed: Insecurity over its models and results is increasing, and the number of organizations applying is decreasing each year as more and more organizations opt for self-developed excellence approaches. One of the criticisms excellence programs are facing has to deal with stagnation—as they seem unable to promote agility and answer the high change rates in the business environments. Although there is some recognition of the problem, the fact is that the practical actions taken still seem to be too limited to ease the worries of industrial organizations. In order to understand if and how an excellence-oriented culture can lead to an enduring capacity to change and adapt, we have studied four industrial organizations in Europe. The focus was on understanding the dynamics of these relationships and the differences (if any) between structured approaches and self-developed initiatives in creating in an organization a growing mindset on excellence and agility.

Learning Objectives:

André M. Carvalho

Researcher and PhD student
MIT Portugal Program
Braga, Braga, Portugal

André is a PhD Candidate of the MIT Portugal Program, working in a joint project of the University of Minho (Portugal) and the Massachusetts Institute of Technology (US). He is assistant lecturer at the University of Minho, where he received his Masters’ Degree in Industrial Engineering in 2012. Since February 2018, he is also a Visiting Student at the MIT. André has working experience in the automotive and in the packaging industries, having had medium and long term academic and professional experiences in Portugal, Denmark, Brazil and Greece. In 2016 he was the founding chair of the University of Minho Student Branch of the American Society for Quality (ASQ).

Presentation(s):

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Paulo Sampaio

Professor of Quality and Organizational Excellence
University of Minho
Braga, Braga, Portugal

Paulo Sampaio is professor of quality and organizational excellence at the University of Minho, Portugal. Currently, he is vice dean of the School of Engineering of the University of Minho and a visiting scholar at Massachusetts Institute of Technology (MIT). Sampaio is author of several publications and presentations in the field of quality (more than 200) and was distinguished several times with international awards, namely the inclusion in the list of the “New Voices of Quality” by Quality Progress in 2011, the Feigenbaum Medal by ASQ in 2012, and the inclusion in the list of the “New Fresh Faces of Quality” by Quality Progress in 2016. Sampaio is a member of the ASQ Global Advisory Board and incoming ASQ board member (2018-2019). He is an ASQ Senior member and Associate Academician of the International Academy for Quality

Presentation(s):

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Elizabeth Burns

Presentation(s):

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