Quality Fundamentals in the Digital Age

Concurrent Session

T30 - Compelling to Action: Visual Management in the Digital Era

Tuesday, May 1
4:00 PM - 5:00 PM
Location: WSCC Ballroom 6A

Level: Intermediate

In a world of disruption, innovation, and change, many things have transformed the way we work. In this digital era, electronic media has become an integral part of the way we communicate and interact. Visual management is a core element of a lean management system. In this session, we will share a real-life case study of an initial implementation of electronic visual management boards in a highly technological and complex manufacturing plant and the lessons learned to make these visual management boards work effectively toward sustaining a culture of operational excellence.

Learning Objectives:

Eileen Serrano


Principal Engineer
Roche Operations Ltd
Yauco, Not Applicable, Puerto Rico

Eileen Serrano is an engineer with over 18 years of experience in the medical device industry in functional areas such as process engineering, quality engineering, process validation, and operational excellence. She has a solid background in the use and application of Lean Six Sigma, problem solving, process optimization, risk management, and project management. She has been responsible for the successful implementation of continuous improvement and innovation programs at Roche Operations Ltd. Serrano holds a bachelor of science in chemical engineering from the University of Puerto Rico in Mayaguez and a master of science in manufacturing engineering from the Polytechnic University of Puerto Rico. She is a Senior member of ASQ, chair of ASQ Section 1500, Certified Quality Engineer (CQE), and Six Sigma Black Belt (CSSBB).


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George Marcel

Director - Quality Assurance


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T30 - Compelling to Action: Visual Management in the Digital Era


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