Building and Sustaining a Culture of Quality

Concurrent Session

M32 - Building a Quality Culture Using Daily Management

Monday, April 30
3:00 PM - 4:00 PM
Location: WSCC Ballroom 6E

Level: Intermediate

Peter Drucker said, "What gets measured, gets improved." But whose job is it to do the improvement: leaders, managers, engineers, Black Belts, Green Belts? If improvement is the job of a specific role or department, they will quickly become overrun with problems. The answer is to turn your workforce into an army of problem solvers, and daily management is one way to accomplish that. Engaging the entire workforce and changing the culture is the ultimate vision. Aligning company goals and work team goals to ensure that efforts are impacting the right things is one key component of Baptist Health Kentucky's program. Using daily huddles to share data and do team problem solving is another. And developing leader standard work to support and encourage the teams is the third key component. Come see how Baptist Health Kentucky has launched daily management across their system of eight hospitals. Learn the components of daily management and hear the details of how it applies to healthcare and other industries. Gain tips for launching a new initiative across multiple sites. And see examples of improvements gained from daily management.

Learning Objectives:

Kanchan Barve


Executive Director of Perfomance Excellence
Baptist Health Kentucky
Louisville, Kentucky

Kanchan Barve is Executive director at the Baptist Health system in Kentucky, USA. In this role, she is responsible for leading system-wide
efforts in adoption of system wide performance and process improvement methods. Baptist Health launched Process Excellence in 2016 to boost the
system’s efforts to advance high reliability and achieve the goal of zero harm. Process Excellence, modelled after RPI® from the Joint Commission’s Center for transforming healthcare, utilizes Lean, Six Sigma, Change Management and Project management to drive cultural and performance transformation at Baptist Health. Barve, who joined Baptist in 2014, previously served as statewide director of performance improvement for Baptist Health Medical Group.
Prior to Baptist she held various roles at Humana Inc such as Strategic Consultant and Master Black belt.
She is a Certified Master Black Belt through the American Society for Quality (ASQ), ASQ Senior Member, and a certified Change agent. She has been a Lean Six Sigma practitioner for over 12 years.
Born in India, she moved to the United States in 1999 to pursue advanced degrees in engineering, earning a master’s degree in electrical and computer engineering from the University of Toledo, and an MBA from the University of Kentucky.


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Ryan Kruer


Director of Process Excellence
Baptist Health Kentucky
Louisville, Kentucky

Ryan Kruer graduated from Purdue University with a degree in Mechanical Engineering Technology in 1994. He began his career with Hitachi where he learned the Toyota Production System and put it to use designing assembly cells and tooling. In 1998, he earned a Lean Manufacturing Certification from the University of Kentucky and moved into the office furniture industry. He became the Lean Manufacturing Manager over five assembly plants where he implemented a Lean continuous improvement program and culture. Ryan then spent 9 years at Ford Motor Company as a Final Assembly Process Engineer and received his 6-Sigma Black Belt certification. Ryan’s expertise in Six Sigma and facilitation allowed him to become a Lean Six Sigma Kaizen Sensei, one of only sixteen in the world for Ford Motor Company. Ryan then transitioned from manufacturing to the Humana insurance company as a Master Black Belt. While at Humana, he certified Green Belts and Black Belts by coaching project work that lead to over $4.0M in validated savings, developed and launched the internal Lean certification program, developed Internal Consulting framework based on AIMC methodology, co-developed and launched the Simplicity Consulting Methodology based on GE Workout methodology, and was chosen to be one of ten Humana coaches for Humana Disney Institute graduates. Ryan is a multi-time speaker at ASQ World Conference for Quality, ASQ certified 6-Sigma Black Belt, and Senior Member. Ryan currently works for Baptist Health Kentucky as the Director of Process Excellence.


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Grace L. Duffy


Management & Performance Systems
Eustis, Florida

Grace Duffy has more than 40 years of experience in successful business and process management in corporate, government, education, and healthcare. She uses her experience as president, CEO, and senior manager to help organizations improve. She has authored 13 texts and many articles on quality, leadership, and organizational performance. She is a frequent speaker and trainer. Duffy holds a master of business administration degree from Georgia State University. She is an ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE), Quality Improvement Associate (CQIA), Six Sigma Green Belt (CSSGB), and Quality Auditor (CQA). Duffy is a Lean Six Sigma Master Black Belt, ASQ Fellow, and Distinguished Service Medalist. She is the 2014 Quality Magazine Quality Person of the Year and the 2016 recipient of the Asia-Pacific Quality Organization Milflora M. Gatchalian International Women in Quality Medal.


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M32 - Building a Quality Culture Using Daily Management


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