Medication Safety Collaborative
Informatics Institute

[109-L05] Measure, Manage, and Monitor to Improve: A Workshop on Measuring Medication Safety

Tuesday, June 5
8:00 AM - 10:00 AM
Room: Mile High Ballroom 1, Level 3 (Lower Level)

Planned in cooperation with the ASHP Section of Pharmacy Informatics and Technology
ACPE Activity #0204-0000-18-109-L05-P /0204-0000-18-109-L05-T
2.00 Contact Hours | Application-based

This program is approved for up to 2.00 continuing education (CE) hours for use in fulfilling the continuing education requirements of the Certified Professional in Healthcare Information & Management Systems (CPHIMS) or the Certified Associate in Healthcare Information and Management Systems (CAHIMS).

Learning Objectives:

Cynthia Von Heeringen, B.S.Pharm., FASCP, FISMP, R.Ph.

Director, Educational Programs II
Bethesda, MD

I will be your ASHP point of contact as you plan your session. Please do not hesitate to contact me with any questions or concerns. I look forward to working with you.


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Natasha Nicol, R.Ph., Pharm.D., FASHP

Director of Global Patient Safety Affairs
Cardinal Health
Pawleys Island, SC

Natasha Nicol is Director of Global Patient Safety Affairs for Cardinal Health, Inc.

She received her doctorate of pharmacy degree from the University of Maryland School of Pharmacy. She is faculty for the Institute for Healthcare Communication, a certified Just Culture trainer, and invited professor for the South Carolina and Presbyterian Colleges of Pharmacy.

She is past-President of the South Carolina Society of Health-System Pharmacists. She is a Fellow of the American Society of Health-System Pharmacists and served on the Council on Education and Workforce Development, as well as the House of Delegates. She is Program Chair for the ASHP Medication Safety Collaborative. She was recognized for her work with the ASHP Award for Excellence in Medication-Use Safety and was named Pharmacist and Mentor of the Year by SCSHP.

She is a frequent presenter to professional groups, primarily focusing on safety as it relates to culture, use of technology and development of processes.


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Matthew Grissinger, Pharm.D., FASHP, B.S.Pharm., FASCP, FISMP

Director, Error Reporting Programs
Institute for Safe Medication Practices
Horsham, PA

Matthew Grissinger is the Director of Error Reporting Programs at ISMP and Manager of Medication Safety Analysis for the Pennsylvania Patient Safety Authority (Pa-PSA). The Pennsylvania Patient Safety Authority runs a statewide, mandatory reporting system for adverse events and near misses. With a team of collaborators, I review and analyze medication-related reports submitted to the Authority from hospitals, ambulatory surgical centers, and other facilities in Pennsylvania. We identify important medication safety issues, query and analyze large data sets of event reports, identify risk-reduction strategies, and develop and write articles that are published in the Pennsylvania Patient Safety Advisory to assist healthcare facilities in their own efforts to make changes that improve patient safety. In addition, I am the project leader for the CMS P4P Hospital Innovation Improvement Network (HIIN) ADE project for Pennsylvania. In this role, I’ve worked with facilities to help them identify risks associated with the use of high-alert medications such as insulin, opioids and anticoagulants in their organization. In addition, this project requires organizations to measure the outcomes associated with the use of these medications. Supervising this project allowed me to appreciate the challenges organizations had in measuring harm to patients as well as collecting and analyzing this data.


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[109-L05] Measure, Manage, and Monitor to Improve: A Workshop on Measuring Medication Safety


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