Category: Federal Forum Posters
Purpose: Centers for Medicare and Medicaid Services (CMS) send out patient satisfaction surveys. These surveys are then collected with results distributed to hospitals in the form of HCAHPS score. The purpose of the HCAHPS scores are to standardize ways to measure patients’ perspective of hospital care. It allows for objective and meaningful comparisons between facilities. The objective of this project is to increase our HCAHPS scores by increasing patient education through discharge medication counseling.
Methods: This study will be implemented by PGY-1 pharmacy residents and advanced pharmacy practice experience (APPE) students with the oversight of clinical pharmacists and the transition of care (TOC) pharmacist. First, we will analyze the HCAHPS scores from January to June 2018 and determine areas of improvement. We will work in developing a plan to increase patient education through discharge medication counseling focusing on the areas of improvement with the help of pharmacy residents and students. The pharmacy residents and students will counsel patients about their discharge medications based on a standardized template. We plan to work with VigiLanz, a clinical decision support (CDS) program, to build rules that alert residents and students when a patient has a discharge prescription. The new HCAHPS score data will be collected and compared to the HCAHPS score earlier in the year.
Results: not applicable
Conclusion: not applicable
Simon Du– PGY1 Pharmacy Resident, Palomar Health, Escondido, CA