ALA Unit/Subunit: RUSA
Meeting Type: Program
Cost: Included with full conference registration.
At the annual ALA Conference in Anaheim, 2008, Bella K. Gerlich and G. Lynn Berard introduced the results of a national study featuring 14 academic libraries testing the READ (Reference Effort Assessment Data) Scale, a 1 - 6 sliding scale tool for recording the eﬀort, knowledge, skill, and teaching that occur during reference transactions. A decade later, more than 250 institutions of all types around the world use the Scale. Our panel is composed of both long time READ Scale implementers and recent adopters that includes academics, public and a special library. This presentation will show the ability and ease of adaptability across library types to recognize, record and to value the 'hidden' work of staff, encouraging dialogue in reference work, demonstrate training and start ROI discussions.