Quality Awards

2018 AHCA/NCAL Annual Convention

QA-3 - The Silver Criteria: Matching Game

Tuesday, October 9
7:45 AM - 9:00 AM
CE: NAB: 1.25 | Nurses 1.25

One of the fundamental tasks in responding to the Silver Criteria is correctly matching your center’s systems and processes to the categories and items of the criteria. Examiners commonly see mismatches: the right materials in the wrong place, and often the right material missing altogether. This session will take a look at each criterion and list systems and processes that fit.

Learning Objectives:

Alana M. Wolfe

National Director of Performance Excellence
Sunrise Senior Living

Alana M. Wolfe serves as National Director of Performance Excellence for Sunrise Senior Living. She has more than 20 years of experience in the long-term care and post-acute care industry. Special areas of focus and expertise include education related to and implementation of the Baldrige Framework as a business management model, leadership development, workforce development, clinical skills and competencies, and design of quantifiable tools for key performance metrics. Alana is an experienced Master Examiner for the AHCA/NCAL Quality Award Program, a 2014-2017 Member of the Quality Award Program Board of Overseers and is the current (2017-18) Chair of the Board of Overseers. She has served as a Baldrige National Examiner and participates as both an Examiner (2006-2018) and Board Member (2013-2018). of the Alabama Performance Excellence Award Program.


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Stacey Merritt Hord, QAPI Certified Professional, LNHA, MCD, CCC-SLP

Senior Vice President, Clinical Operations
Sava SeniorCare

Stacey Merritt Hord is a health care executive and operator with expertise in operational systems compliance through QAPI as aligned with Baldrige as Business Management System.

Stacey is the Senior Vice President of Clinical Operations for Sava Senior Care, member of the AHCA NCAL Quality Cabinet and Chair of the AHCA/NCAL Quality Improvement Committee.

She was elected to serve as Board member of the 2016/2017/2018 AHCA/NCAL National Quality Award Board and serves as member of the NCAL Quality Committee.

Her faculty experience includes the AHCA/NCAL national convention, AHCA NCAL CEO Multifacility Conference, Alabama Quality Award Conference, AHCA Quality Symposium/Summit, various state conferences/associations, and other venues.

Stacey served on the panel of experts for the AL Quality Award Conference from 2004-2008 and has served as an AHCA Quality Award Examiner in multiple roles (Bronze, Silver, Silver Team Leader, Master Examiner, Master Examiner Team Leader) from 2002 - 2017.

She also served as a member of the AHCA Quality Improvement Committee (QIC) and AHCA QAPI subcommittee from 2012- 2015. In addition, Stacey served as Chair of the 2015 QAPI Tools and Resources WorkGroup for the Quality Improvement Committee where her team developed and recorded QAPI content for AHCA/NCAL's Learning Management System, ahcancalED.

She was a member of the AHCA Public Education Campaign (PEC) from 2012 - 2017 and served on the 2013 and 2016 AHCA Professional Workgroup Development Committees. Stacey was also a member of the 2012 CMS Antipsychotic Quality Measure Technical Expert Panel (APQM TEP) and served on the 2014 CMS Person Centered Care Technical Expert Panel (PCC TEP).


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QA-3 - The Silver Criteria: Matching Game

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