Quality Awards

2018 AHCA/NCAL Annual Convention

QA-2 - Improving Your Organization Not Just Your Application

Monday, October 8
3:15 PM - 4:45 PM
CE: NAB: 1.5 | Nurses 1.5

You've received your gold feedback report, and have become aware of opportunities for improvement at your center. NOW is the time to pursue those improvements to get full value from your efforts. This session will help you understand what drove the scores you received, how to set priorities and focus improvement where it matters most, and specifically leverage new insights into real improvements, Additionally, you will orient to the Calibrated Scoring Guidelines that Master Examiners use to determine scoring, and the characteristics your center must exhibit to advance to a site visit and Gold award.

Learning Objectives:

Tim Case, MA, MSed

Administrator, AHCA/NCAL National Quality Award Program

Tim Case was the principal developer of the AHCA/NCAL National Quality Award Program in 1993. For the past 23 years Tim has been the Administrator of the program, which has grown to be not only the premier award for organizational quality in long term care, but also the largest Baldrige-based program in the country.

Tim has served on the faculty of the Virginia Tech College of Education, as the Deputy Director of the Quality Care Health Foundation, as AHCA’s Senior Advisor for Quality and as a Health Care Policy Analyst for the U.S Senate.

Tim holds graduate degrees from Virginia Tech and from Michigan State University.


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James M. Toney, Jr., MA

Consultant - Risk and Quality

James M. Toney Jr., MA, Risk and Quality Consultant independent contractor, provides program and project managers and senior organizational leaders in federal government and healthcare organizations with independent objective advice on quality, risk, and performance management and improvement to better inform decision making and increase organizational effectiveness. He has over 40 years of experience in data collection, analysis, organizational studies, and business performance improvement.
Performance management services are based on the Baldrige Excellence Framework from the National Institutes of Standards and Technology (NIST). As a Baldrige Examiner continuously since 2006, James’ experience includes Examiner, Team Lead, and Judge with the Commonwealth of Virginia’s U.S. Senate Productivity and Quality Award, Examiner with the U.S. Department of Veteran’s Affairs Carey Award Program, Examiner, Senior Examiner, and Team Lead with the NIST National Quality Award Program, and Master Examiner and Team Lead with the American Health Care Associations Quality Award Program. He has conducted in–depth reviews of over 100 organizations using the Baldrige Framework which includes leadership, strategic planning, and other categories including quantitative results.
He designed and implemented Risk Management programs in federal agencies using ISO 31000 Risk management principles guidance for acquisition programs of $50-200M and for smaller projects.
James led multi-year independent requirements verification efforts using IEEE standards as assessment frameworks, including the ISO/IEC/IEEE 29148 Systems software engineering and IEEE Standard 1012-2012 for system and software verification and Validation standards.
He has designed and implemented Quality Assurance programs using the ISO 9001 Quality management systems standard for several federal agencies.
Most recently, he completed the CERM Academy’s Enterprise Risk Management program and the Carnegie-Mellon University’s Chief Risk Officer Certificate program.


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QA-2 - Improving Your Organization Not Just Your Application

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