Customer Experience

2018 AHCA/NCAL Annual Convention

CE-3 - Customer Satisfaction: Strive for the Best

Tuesday, October 9
9:30 AM - 11:00 AM
CE: NAB: 1.5 | Nurses 1.5

How do you ensure your customers will feel positive about their experience in your nursing facility or community? What is most important: that they are satisfied with their care, that they enjoy themselves while in your center, or that they know you care about them? It is really all of these and more. In this session, you will learn key steps you can take right now that will help ensure your residents have the best possible experience in your facility. Positive resident and family experiences can result in word-of-mouth recommendations—the best advertising for the important work you do each day.

Learning Objectives:

Hari Namboodiri, LNFA,LMSW,LLB,BEd

Executive Director
Las Palmas Healthcare Center

Email Address: Harihappy13@gmail.com

Presentation(s):

Send Email for Hari Namboodiri


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CE-3 - Customer Satisfaction: Strive for the Best

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