Assisted Living

2018 AHCA/NCAL Annual Convention

AL-6 - A Call to Serve: How the Service Model Can Improve Your Operations

Wednesday, October 10
10:30 AM - 12:00 PM
CE: NAB: 1.5 | Nurses 0

This session will explore the role of intent in the design of the assisted living service model, focusing first on serving the customer and then serving the goals of the provider organization. Through discussion and case studies, participants will be challenged to think about their own service model, its design, and its performance in achieving operational goals and customer satisfaction. How the service model is perceived and experienced by the customer will be a primary focus. In addition, participants will discover how the clinical assessment serves as the engine that drives the service model process flow throughout operations.

Learning Objectives:

Mark Anderson, BA, MS

Senior Vice President
Eldermark Software

Email Address: manderson@eldermark.com

Telephone Number: (952) 460-3848

Presentation(s):

Send Email for Mark Anderson


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AL-6 - A Call to Serve: How the Service Model Can Improve Your Operations

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