Assisted Living

2018 AHCA/NCAL Annual Convention

AL-1 - Employee Focus Groups for Staffing Stability: Theory-to-Practice

Monday, October 8
7:45 AM - 9:00 AM
CE: NAB: 1.25 | Nurses 1.25

Facing the challenges of recruiting and retaining qualified staff in the ever-changing workforce is a top priority of healthcare leaders today. Staff turnover affects clinical, quality, operational, and financial outcomes. Focus groups can be used as a vital and useful supplement to employee surveys, exit interviews, and other resources. Whereas quantitative data, such as surveys, are most effective at providing quantifiable data, focus groups can be used to “enrich” these results by revealing the more qualitative perspectives underlying the numbers. Often, qualitative data seeks to explain - focus groups seek to understand. Although conducting a focus group may appear to be a few questions and having a “discussion”, a productive focus group is much more than a chat session. Too often, the assumption is made that if a group of people is gathered in a room, a collective and representative opinion will naturally emerge. However, principles of group dynamics suggest otherwise. In fact, left to chance, a focus group will almost certainly fail to live up to its potential to provide keen insights on recruitment, creative retention strategies, and how to engage a multi-generational workforce. This presentation provides a demonstrated model and core principles for designing and engaging effective focus groups. Additionally, the presentation demonstrates take-away tools and techniques to synthesize the feedback into action plans for meaningful change and outcomes.

Learning Objectives:

David Lucia, PhD

Human Resources Consultant
Tealwood Senior Living

David has worked in the field of Human Resource Management within the healthcare profession for over twenty-five years, and most recenlty has served as Vice President of Human Resources with Tealwood Senor Living, and is currenly an HR Consultant with Tealwood. He holds a Ph.D. in Human Resource Development from the University of Minnesota, M.A. in Management, and B.S. in Business Administration from The College of St. Scholastica. David has presented at numerous health care conferences on topics of leadership and professional development to include keynote session presentations. David also has several years of experience teaching with the College of St. Scholastica and Saint Mary's University as an adjunct professor in graduate programs for leadership, team development, organizational behavior, strategic management, organization development, and labor relations. Past professional affiliations include Co-Chair Person of American Health Care Association (AHCA) Workforce Committee, and member of Care Providers of Minnesota Education Committee and Workforce Committee.

Presentation(s):

Send Email for David Lucia


Assets

AL-1 - Employee Focus Groups for Staffing Stability: Theory-to-Practice

Audio Slides Handouts Video

Attendees who have favorited this

Please enter your access key

The asset you are trying to access is locked. Please enter your access key to unlock.

Send Email for Employee Focus Groups for Staffing Stability: Theory-to-Practice