Customer Experience

2018 AHCA/NCAL Annual Convention

CE-5 - People Get Ready - the BOOMERS are Coming!

Wednesday, October 10
1:00 PM - 2:30 PM
CE: NAB: 1.5 | Nurses 1.5

The population born between 1946 and 1964 are the Baby Boomers and by 2030 it is predicted that the Boomers over the age of 65 will make up 20% of the American population. As health care moves out of care for the “Silent Generation”, significant changes will be required for the Boomers. Baby Boomers have historically changed the world they lived in with high expectations and a determination to not accept less. Knowing the expectations will be critical to the survival of the nursing home facilities and how to obtain that information using the AHCA Core-Q should give facilities a spotlight on the requirements of the their current customer as well as the future ones.

Learning Objectives:

Linda Estes, RN,BS,NHA

Director of Quality and Regulatory Affairs
Tennessee Health Care Organization

Email Address: lestes@thca.org

Telephone Number: (615) 834-6520

Presentation(s):

Send Email for Linda Estes


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CE-5 - People Get Ready - the BOOMERS are Coming!

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