Customer Experience

2018 AHCA/NCAL Annual Convention

CE-5 - People Get Ready - the BOOMERS are Coming!

Wednesday, October 10
1:00 PM - 2:30 PM
CE: NAB: 1.5 | Nurses 1.5

The population born between 1946 and 1964 are the Baby Boomers and by 2030 it is predicted that the Boomers over the age of 65 will make up 20% of the American population. As health care moves out of care for the “Silent Generation”, significant changes will be required for the Boomers. Baby Boomers have historically changed the world they lived in with high expectations and a determination to not accept less. Knowing the expectations will be critical to the survival of the nursing home facilities and how to obtain that information using the AHCA Core-Q should give facilities a spotlight on the requirements of the their current customer as well as the future ones.

Learning Objectives:

Linda Estes, RN,BS,NHA

Director of Quality and Regulatory Affairs
Tennessee Health Care Organization

Linda Estes RN,BS,NHA, is a Registered Nurse and Nursing Home Administrator with more than 40 years of experience in long term care. She is currently the Director of Quality and Regulatory Affairs for the Tennessee Health Care Association and has been a Senior Quality Examiner for the AHCA Quality Awards for nine years. She teaches multiple seminars in Tennessee and other states on quality and clinical topics. Linda began her nursing career as an LPN working on the floor of a nursing home and from there continued to go to school and become a registered nurse. She worked as a Director of Nursing for years and then became an administrator, a regional administrator and a consultant. During this time, she obtained her Bachelor's Degree in Organizational Managment to better understand the business side of long term care. In addition to work, Linda is a wife, a mother, a grandmother and an amateur fisherman.

Presentation(s):

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CE-5 - People Get Ready - the BOOMERS are Coming!

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