
Mary Tellis-Nayak, RN, MSN, MPH
VP Quality Initiatives
MyInnerView by NRC Health
Mary began her career as a teacher before making the switch to nursing. She has worked in most areas of care for the elderly: as a bedside caregiver in a hospital-based SNF, a manager of a home health agency, a DON in a freestanding nursing home, and the chief clinician in a large multifacility organization. She was the president/CEO of the American College of Health Care Administrators. Throughout her career, Mary has led quality improvement programs throughout long-term care. In leading JCAHO's program for long-term care accreditation for ten years, she developed the first set of standards for dementia care units, subacute care, and long-term care pharmacies. Mary is currently the Vice President of Quality Initiatives for MyInnerView, a product of NRC Health. Mary and her husband published a book - The Return of Compassion to Healthcare - which is available on Amazon. Mary and Vivian were named the recipients of the 2013 Mary Ousley Champion of Quality Award.
Presentation(s):
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PAC-4 - Leading in the 21st Century: What Does it Take?
Tuesday, October 9
9:30 AM – 11:00 AM -
CE-4 - Understanding Why People Complain and How to Create a Positive Outcome
Wednesday, October 10
10:30 AM – 12:00 PM