Customer Experience
2018 AHCA/NCAL Annual Convention
Kate Waldo, CTRS, ACC
National Director of Recreation and Guest Services
Genesis Healthcare
Susanne Salem-Schatz, Sc.D.
Principal
HealthCare Quality Initiatives
The new federal Rules of Participation require facilities to create opportunities for each resident to have a meaningful life by supporting his or her domains of wellness, including security, autonomy, growth, connectedness, identity, joy and meaning. We share in this session a body of work conducted with 51 Massachusetts Long Term Care Facilities that has the potential to address all of these. In this interactive session, we will share a set of strategies, based in positive psychology that participants can use in their own facilities to increase resident engagement and enhance joy, meaning and connectedness.
National Director of Recreation and Guest Services
Genesis Healthcare
Email Address: Kate.Waldo@GenesisHCC.com
Telephone Number: (603) 722-7096
CE-2 - Understanding How Connectedness Creates Meaning, Joy, and Safety in Your Facility
Tuesday, October 9
7:45 AM – 9:00 AM
Principal
HealthCare Quality Initiatives
Email Address: sss@hcqi.com
CE-2 - Understanding How Connectedness Creates Meaning, Joy, and Safety in Your Facility
Tuesday, October 9
7:45 AM – 9:00 AM
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