Customer Experience

2018 AHCA/NCAL Annual Convention

CE-2 - Understanding How Connectedness Creates Meaning, Joy, and Safety in Your Facility

Tuesday, October 9
7:45 AM - 9:00 AM
CE: NAB: 1.25 | Nurses 1.25

The new federal Rules of Participation require facilities to create opportunities for each resident to have a meaningful life by supporting his or her domains of wellness, including security, autonomy, growth, connectedness, identity, joy and meaning. We share in this session a body of work conducted with 51 Massachusetts Long Term Care Facilities that has the potential to address all of these. In this interactive session, we will share a set of strategies, based in positive psychology that participants can use in their own facilities to increase resident engagement and enhance joy, meaning and connectedness.

Learning Objectives:

Kate Waldo, CTRS, ACC

National Director of Recreation and Guest Services
Genesis Healthcare

Email Address: Kate.Waldo@GenesisHCC.com

Telephone Number: (603) 722-7096

Presentation(s):

Send Email for Kate Waldo

Susanne Salem-Schatz, Sc.D.

Principal
HealthCare Quality Initiatives

Email Address: sss@hcqi.com

Presentation(s):

Send Email for Susanne Salem-Schatz


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CE-2 - Understanding How Connectedness Creates Meaning, Joy, and Safety in Your Facility

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