Customer Experience

2018 AHCA/NCAL Annual Convention

CE-2 - Understanding How Connectedness Creates Meaning, Joy, and Safety in Your Facility

Tuesday, October 9
7:45 AM - 9:00 AM
CE: NAB: 1.25 | Nurses 1.25

The new federal Rules of Participation require facilities to create opportunities for each resident to have a meaningful life by supporting his or her domains of wellness, including security, autonomy, growth, connectedness, identity, joy and meaning. We share in this session a body of work conducted with 51 Massachusetts Long Term Care Facilities that has the potential to address all of these. In this interactive session, we will share a set of strategies, based in positive psychology that participants can use in their own facilities to increase resident engagement and enhance joy, meaning and connectedness.

Learning Objectives:

Kate Waldo, CTRS, ACC

National Director of Recreation and Guest Services
Genesis Healthcare

Kate Waldo, CTRS, ACC is Genesis HealthCare’s National Director of Recreation and Guest Services. In her role, she partners with centers in thirty-six states to provide recreation services that support well-being and wellness. Before coming to her role at Genesis HealthCare, Kate was an Executive Director at Hearthstone Alzheimer Care where she established a vibrant, purposeful community that supported a non-pharmacological approach to dementia care that elevated family satisfaction and invigorated resident self-esteem.

Kate Waldo has also worked with The Green House Project first, in her role as an Organizational Culture Change Specialist with PHI and then directly as a Project Guide. During her tenure supporting the Green House Project, she co-developed educational tools and implementation resources for The Green House Project, was a lead educator and supported open and operating Green House projects.


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Susanne Salem-Schatz, Sc.D.

HealthCare Quality Initiatives

Trained in health services research, Dr. Salem-Schatz has worked for two decades as an independent consultant combining skills in quality improvement, performance measurement, and program development and evaluation. Her key areas of expertise include development of learning networks and collaborative improvement programs, design and delivery of process improvement training and coaching, design of strategies to implement and spread clinical practice improvement based on systems and behavioral science, health care program evaluation and meeting facilitation. She has led and participated in initiatives in acute care, long term care, outpatient and home care settings.

In addition to the work presented here on the impact of an appreciative framework on resident engagement, an earlier C. difficile prevention initiative in long term care settings used innovative approaches to achieve highly significant decreases in urine testing and urinary tract infection.

Clients have included organizations such as the Robert Wood Johnson Foundation, Massachusetts Coalition for the Prevention of Medical Errors, Veterans Health Administration Center for Health Care Strategies, National Committee for Quality Assurance, Health Plus New York, Boston Medical Center Health Net Plan, and Visiting Nurse Service of New York.

Dr. Salem-Schatz earned a Masters in Health Services Administration from the University of Michigan School of Public Health, and a doctorate in Health Policy and Management from the Harvard School of Public Health.


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CE-2 - Understanding How Connectedness Creates Meaning, Joy, and Safety in Your Facility

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