Data Analytics

2018 AHCA/NCAL Annual Convention

DA-4 - The Impact of Staffing (PBJ) and Survey Methodology Changes to Five-Star

Tuesday, October 9
9:30 AM - 11:00 AM
CE: NAB: 1.5 | Nurses 1.5

The Five-Star Rating methodology has continuously evolved since its introduction in 2008. Ten years later, we’re seeing some of the biggest changes yet, as Centers for Medicare and Medicaid Services made major transformations to two of the three domains of the rating system: staffing and survey. Your ratings are as important than ever, as the breadth of stakeholders has expanded to include managed care; Medicaid value-based purchasing (VBP) programs; hospitals and ACO, for Preferred Provider Networks and referral decisions; HUD and other lenders; investors, owners, and real estate investment trusts (REITs). This session pairs deep analytical insights into Five-Star and the survey/staffing changes with practical advice on how to make operational adjustments and succeed in your marketplace.

Learning Objectives:

Steven Littlehale, MS, CGNS-BC

Chief Innovation Officer
Zimmet Healthcare Services Group, LLC

Steven Littlehale, MS, CGNS-BC is the Chief Innovation Officer at Zimmet Healthcare Service Group and Chief Clinical Officer- Emeritus at PointRight.
An internationally-known author and speaker on a broad range of health care and LTC topics, with a knack for simplifying complex information, Steven’s numerous publications include a popular monthly blog McKnight’s Long-Term Care News.
Steven brings a career spanning more than 30 years ranging from direct nursing care to education, research, and consulting. He has a BS from the University of Vermont and an MS from Georgetown University. Steven is a board certified gerontological clinical specialist.


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Cheryl Field, MSN, RN, CRRN

Chief Product Officer
Prime Care Technologies

Email Address:

Telephone Number: (770) 543-0472

Provider Type: 90 minutes


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DA-4 - The Impact of Staffing (PBJ) and Survey Methodology Changes to Five-Star

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