Post Acute Care

2018 AHCA/NCAL Annual Convention

PAC-4 - Leading in the 21st Century: What Does it Take?

Tuesday, October 9
9:30 AM - 11:00 AM
CE: NAB: 1.5 | Nurses 1.5

One thing is clear from 16 years of data from post-acute employees: They want management to care about them. What does this mean to post-acute leaders in the 21st century? What does it look like? What behaviors are paramount for a caring leader? This session will explore what it will take to lead caregivers in the 21st century. Based on data from employee surveys and exploring the current state of the workplace, we will identify specific behaviors and provide concrete, practical actions that compassionate leaders will implement.

Learning Objectives:

Mary Tellis-Nayak, RN, MSN, MPH

VP Quality Initiatives
MyInnerView by NRC Health

Mary began her career as a teacher before making the switch to nursing. She has worked in most areas of care for the elderly: as a bedside caregiver in a hospital-based SNF, a manager of a home health agency, a DON in a freestanding nursing home, and the chief clinician in a large multifacility organization. She was the president/CEO of the American College of Health Care Administrators. Throughout her career, Mary has led quality improvement programs throughout long-term care. In leading JCAHO's program for long-term care accreditation for ten years, she developed the first set of standards for dementia care units, subacute care, and long-term care pharmacies. Mary is currently the Vice President of Quality Initiatives for MyInnerView, a product of NRC Health. Mary and her husband published a book - The Return of Compassion to Healthcare - which is available on Amazon. Mary and Vivian were named the recipients of the 2013 Mary Ousley Champion of Quality Award.


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PAC-4 - Leading in the 21st Century: What Does it Take?

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