2018 AHCA/NCAL Annual Convention

W-7 - Staff Competencies

Wednesday, October 10
1:00 PM - 2:30 PM
CE: NAB: 1.5 | Nurses 1.5

A key component of the facility assessment as determined by the Requirements of Participation is identifying the staff competencies needed to provide the level and types of care to meet the needs of residents in your center. This session provides attendees with an understanding of the key components required to construct a staff competency program as well as strategies for return demonstrations, how to evaluate the effectiveness of a program, and methods to measure staff competencies.

Learning Objectives:

Heidi J. Keeler, PhD, RN

Director, Continuing Nursing Education
University of Nebraska Medical Center College of Nursing; AHCA/NCAL Gero Nurse Prep

Heidi J. Keeler, PhD, RN, Assistant Professor, Omaha Division.; Director, Continuing Nursing Education, University of Nebraska Medical Center College of Nursing; AHCA/NCAL Gero Nurse Prep, received her baccalaureate degree in nursing from the University of Massachusetts Amherst (Amherst, Massachusetts), and her doctoral degree in nursing from The University of Nebraska Medical Center (Omaha, Nebraska). Dr. Keeler's clinical background is in adult medical surgical nursing, including cardiology, oncology, orthopedics, gynecology, and general surgery, as well as care of elders in the long term care setting.

Dr. Keeler joined the faculty at the University of Nebraska Medical Center College of Nursing in 2011 as an assistant professor in the Community-Based Health Department. Dr. Keeler's areas of research interest are health promotion and prevention, specifically health policy and advocacy, and health risk reduction. She has published articles on both topics in the Journal of Nursing Management, and the Journal of Pediatric Nursing. She also serves as Director of the Continuing Nursing Education Office, which entails collaboration with multiple medical and professional disciplines to develop and implement continuing education programs, and provides content and editorial support for the Gerontological Nurse Certification Preparation Course. She is interested in advancing scholarship in nursing education, particularly concerning the advancement of distance education and eLearning.


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Anna Fisher, DHA, CDP

Director-Quality & Education
Hillcrest Health Services

Dr. Anna Fisher serves as the Hillcrest Health Services health, quality, dementia, and nursing services education expert. Dr. Fisher is responsible for the implementation of educational and quality improvement programs following the identification of clinical needs, competency exams, and supporting the need for high quality of care for diverse business lines that include assisted living, memory support, adult day services, in-patient rehabilitation, outpatient therapy, home health care, private duty, telehealth, palliative, hospice, and skilled nursing care.

Dr. Fisher is also an adjunct professor in the College of Arts and Sciences at Bellevue University and teaches in the Masters-Health Administration Program. She was awarded the prestigious Maenner Award for Professorship of the Year in 2012.

Dr. Fisher is co-producer of the award-winning NET Television program series, Now What?, about elder care and dementia. The program series has received the 2012 Bronze Award and 2014 Silver Award of Excellence from the Nebraska Broadcasters Association under the category of Service to Community.

Dr. Fisher is currently President of the Consortium of Dementia Alternatives and Vice President of The Roberts Academy - Montessori High School. She is a Clinical Practice Committee Member, Quality Award Senior Examiner, and Dementia Friendly Designation Workgroup Member for the American Health Care Association (AHCA). She is also a Member of the Emergency Preparedness Committee for the AHCA/National Center for Assisted Living and a member of the National Quality Forum (NQF) Advanced Illness Care Action Team. Dr. Fisher is a certified dementia practitioner, licensed nurse, and holds an undergraduate degree in human resources, graduate degree in business management, and a doctorate in health administration.


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Gail Sheridan, Registered Nurse

Chief Clinical Operations Officer
Tealwood Senior Living

Ms. Sheridan, RN, is the Chief Clinical Operations Officer and a principal of Tealwood Senior Living since 1989. She is an experienced nurse specializing in Geriatric Nursing and serves over 45 Skilled and Assisted Living communities in five states. Ms. Sheridan is responsible for Clinical Care Systems/Quality Improvement, Regulatory Compliance, Human Resources and shares responsibility for the Workers Compensation Loss Control Services program and Risk Management. Ms. Sheridan is actively involved in Care Providers of Minnesota serving on the Board of Directors, Regulatory Forum, Chair of the Quality Committee, and is a past Chair of the Board of Directors. In addition she serves on the NCAL Board of Directors and NCAL Quality Committee for the National Center for Assisted Living and is a member of the Survey/Regulatory Committee and Emergency Preparedness Committee for the American Health Care Association. She works with several governmental agencies in the continuing effort to assure efficient and effective regulatory processes and quality improvement.


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W-7 - Staff Competencies

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