Susan D. Gilster, PhD, RN, LNHA
The Gilster Group
Dr. Susan Gilster is a leader and pioneer in creating innovative health care projects. She was responsible for the creation of the Alois Alzheimer Center, which opened in 1987 as the first dedicated dementia facility in the United States and a nationally recognized model in Alzheimer’s and dementia care. For 25 years, she led the Alois team in developing internationally recognized innovative practices and programs for individuals with dementia as well as their families. Dr. Gilster established The Gilster Group in 2012, a multidisciplinary group of experts in memory loss and dementia who Consult with organizations around the country. Susan is passionate about improving the lives of individuals and families and has spent the past 30 years providing education and training, as well as creating sustainable systems and processes to enhance care. Working hand in hand with the workforce, Susan has developed programs that have reduced staff turnover and enhanced staff, resident and family satisfaction in acute and long-term care.
Dr. Gilster was one of 27 experts invited by the Alzheimer’s Association to update and develop the 2018 Dementia Care Practice Recommendations, presented to policymakers and the dementia care community during a Capitol Hill event in 2018. The recommendations were published as a supplement to the The Gerontologist. Dr. Gilster led the development of the best practice recommendations for creating a person-centered dementia capable long-term care workforce.
Dr. Gilster serves on the Ohio Task Force on Alzheimer’s and Dementia. The task force is focused on the creation of a State-Wide Alzheimer’s and Dementia Care Strategy. The Task Force will be offering legislative and funding options to best support individuals and families in the state.
Serving as an educator, researcher, practitioner and consultant, Dr. Gilster has shared this information in published articles and presented and consulted nationally and internationally. Engagements focus Alzheimer’s disease and dementia program development, leadership, organizational and cultural transformation, and employee satisfaction and retention. Guided by her person-directed, service-driven philosophy, Dr. Gilster developed a successful, transformational leadership model promoting person-centered care for residents, families and staff. Dr. Gilster published her innovative models in two books: “Changing Culture, Changing Care: SERVICE First,” and “A Way of Life: Developing an Exemplary Alzheimer’s Disease and Dementia Program.”
Tuesday, October 9
9:30 AM – 11:00 AM