2018 AHCA/NCAL Annual Convention

INT-3 - The Gold Award: How To, Tools and Resources

Sunday, October 7
2:00 PM - 5:00 PM
CE: NAB: 3 | Nurses 3

The full Baldrige criteria is complex and requires a significant commitment, but also generates significant returns. Gold recipient organizations out-perform their peers on almost every quality metric. Leaders of Gold organizations will tell you that the key to their success is through the application of the Baldrige criteria. Applicants will also learn how to best use key resources including video series, sample applications, and past feedback reports. This session will provide an in depth look at the requirements of the Baldrige criteria, the changes in the Criteria, an explanation of the scoring system, and insights from a former Gold Quality Award and National Baldrige recipient, and a Gold Examiner Trainer.

Learning Objectives:

Gary D. Floss, Floss

Adjunct Faculty, University of St. Thomas, St. Paul, MN
University of St. Thomas
University of Kansas

Email Address:

Telephone Number: (651) 636-3268


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Maryruth Butler, MBA, NHA, RCA

Executive Director
Mountain Valley of Cascadia

Email Address:

Telephone Number: (208) 784-1283


Send Email for Maryruth Butler


INT-3 - The Gold Award: How To, Tools and Resources

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