2018 AHCA/NCAL Annual Convention

INT-4 - Silver Quality Award: How To, Tools, and Resources

Sunday, October 7
2:00 PM - 5:00 PM
CE: NAB: 3 | Nurses 3

The Silver Quality Award is a significant step in the Quality Award journey, requiring organizations to have not only strong systems and positive outcomes, but also a solid grasp of the criteria and scoring system. To effectively meet the demands of the criteria, organizations must first understand them. This mega-session will provide an overview of the demands of the Silver criteria and scoring system and demonstrate how organizations can respond effectively to the criteria. Applicants will also learn how best to use key resources including video series, sample applications, and past feedback reports. Insights from the people who train the Quality Award examiners make this session a must for any organization considering a 2019 application for a the Silver award.

Learning Objectives:

Paul Grizzell, MBA

President/Baldrige Coach
Core Values Partners, Inc.

Email Address:

Telephone Number: (651) 735-7716

Company/Facility Website:


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Cathy Bergland, MBA NHA

Chief Learning Officer
ImpactLives, Inc.

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Megan R. Stiles, MA, LNHA

Northern Light Health

Email Address:

Telephone Number: (207) 873-5125


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INT-4 - Silver Quality Award: How To, Tools, and Resources

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