2018 AHCA/NCAL Annual Convention

INT-4 - Silver Quality Award: How To, Tools, and Resources

Sunday, October 7
2:00 PM - 5:00 PM
CE: NAB: 3 | Nurses 3

The Silver Quality Award is a significant step in the Quality Award journey, requiring organizations to have not only strong systems and positive outcomes, but also a solid grasp of the criteria and scoring system. To effectively meet the demands of the criteria, organizations must first understand them. This mega-session will provide an overview of the demands of the Silver criteria and scoring system and demonstrate how organizations can respond effectively to the criteria. Applicants will also learn how best to use key resources including video series, sample applications, and past feedback reports. Insights from the people who train the Quality Award examiners make this session a must for any organization considering a 2019 application for a the Silver award.

Learning Objectives:

Paul Grizzell, MBA

President/Baldrige Coach
Core Values Partners, Inc.

Paul Grizzell of Core Values Partners is an international speaker, trainer, and leadership coach who helps his partners focus, align, and accelerate their improvement efforts through effective deployment of the Baldrige Criteria for Performance Excellence. Much of his work is focused on helping mission-focused organizations use the Baldrige Criteria to improve processes - all with an eye toward improving outcomes. He has assisted long-term care organizations with developing and refining their AHCA/NCAL Award applications, preparing for site visits, and better understanding performance excellence concepts. His core competencies are engaging leaders to commit to excellence and coaching all levels of the organization in making progress on a performance excellence journey.

Paul has been a Judge for the Gold Level of the American Health Care Association Quality Award for six years and trains Senior Examiners for the Quality Award program. Paul also leads workshops on writing Bronze,Silver, and Gold applications for the AHCA/NCAL Quality Award program. He has been involved with Baldrige-based performance improvement since 1997. Paul is an Alumni Examiner on the Baldrige Award Board of Examiners where has led multiple site visits and trains Baldrige Examiners. He has also been a Judge for multiple other performance excellence programs. He is an Assessor and Licensed Advisor for the European Quality Award and the Foreign Evaluation Expert with the China Quality Award.

Paul is a co-author of Insights To Performance Excellence 2017–2018; Using the Baldrige Framework and Other Integrated Management Systems, published by the American Society for Quality.

Paul lives in Woodbury, Minnesota. He is currently driving his family nuts by trying to implement a self-administered “Baldrige in the Home” initiative. In spite of this, he has been married to Janice for 32 years.

The website for Core Values Partners is


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Cathy Bergland, MBA NHA

Chief Learning Officer
ImpactLives, Inc.

Cathy Bergland (MBA, LNHA) currently serves as a Trainer and Judge for the AHCA Quality Award program, and as the Chief Learning Officer of ImpactLives, Inc., and Dean of the Presbyterian Homes & Services' (PHS) Leadership Institute. She has served at ImpactLives since 2012 and PHS since 1986. She has been involved in state and national Baldrige-based quality programs for the past 15 years, and has actively served with AHCA since 2013. In addition to the current roles at ImpactLives and PHS, she is an adjunct faculty member in the MBA program of Bethel University and the HealthCare Administration program at the University of Wisconsin-Eau Claire. She is passionate about leadership development and helping individuals and organizations use the Performance Excellence framework for organizational improvement, particulaly in the important world of caring for and serving older adults. In her "spare time" she enjoys running, reading, serving through church, and spending time at her cabin in Minnesota.


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Megan R. Stiles, MA, LNHA



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INT-4 - Silver Quality Award: How To, Tools, and Resources

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