1:30 PM - 6:00 PM

Conflict within teams is a common challenge within veterinary healthcare settings. Lectures focus on the foundational skills required to successfully navigate conflict within their team. A model for conflict management with opportunities to apply the model and management skills to specific team-based scenarios is presented.


Kathleen Bonvicini, MPH, EdD

Institute for Healthcare Communication

Kathleen A. Bonvicini, MPH, EdD, is the Chief Executive Office at the Institute for Healthcare Communication (IHC), a non-profit organization based in New Haven, CT. The Institute for Healthcare Communication has been designing and implementing skill-based training to health professionals in human medicine since 1989. Dr Bonvicini has developed and delivered many of IHC’s communication workshops and provides train-the-trainer programs throughout the United States, Canada, and in Europe. She oversees all aspects of IHC’s continuing education program and accreditation process and many of IHC’s core training programs. In addition to her work in clinician-patient communication training in human medicine, she leads the veterinary communication training and provides faculty training within schools of veterinary medicine throughout North America and Australia. She has conducted and published her research in the area of empathic connection specific to physician empathy with patients. In addition, she has written and presented extensively to an international audience including practitioners, opinion leaders, students, academicians, healthcare professionals and consumers on the importance of communication training in both human and veterinary medicine.

Previous to her work with the Institute for Healthcare Communication, Dr Bonvicini has fifteen years of psychiatric research experience at Yale University Laboratory of Psychiatric Genetics. There she coordinated genetic family studies on anxiety disorder, alcohol and other psychoactive substance dependence in families. She has extensive experience in clinical interviewing with highly diverse populations and has conducted training programs on psychiatric interviewing techniques. Dr Bonvicini has held faculty positions with the Department of Public Health at Southern Connecticut State University and with the Department of Psychology at Albertus Magnus College for twelve years. In addition, she has worked as a social worker in the areas of adolescent pregnancy prevention, law enforcement, and women’s health.


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Karen Cornell, DVM, PhD, DACVS

Associate Dean for Professional Programs
Texas A&M University

Dr. Cornell is the Associate Dean for Professional Programs at Texas A&M College of Veterinary Medicine and Biosciences. Dr. Cornell graduated from Purdue’s College of Veterinary Medicine and after two years in private practice returned to Purdue where she completed an internship, small animal surgery residency and Ph.D. She was a member of the faculty at the University of Georgia for 18 years prior to making the move to Texas A&M in 2016. Karen is a Diplomate of the American College of Veterinary Surgeons and has served on the Board of Regents for the same organization. She is a soft tissue surgeon with a primary interest in professional skills training for veterinary professionals, teaching methodologies and reconstructive surgery. She is a two-time recipient of the Carl Norden-Pfizer Distinguished Teaching Award and in 2011 she was named a Josiah Meigs Distinguished Teaching Professor, the highest award for teaching at UGA.


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