Patient Safety

The Crossroads of Patient Satisfaction and Patient Safety: What the Relationship Means for Your Patients (.5 Class A CE)

Monday, September 24
4:15 PM - 4:45 PM
Location: Room 309, Hynes

This presentation will define "patient satisfaction" and review the history of patient input/satisfaction surveys in health care. Current, high level evidence will be used to describe the evolving relationship between patient satisfaction and patient safety, and other relevant issues (staff burnout). Today's pressing health care crises (over prescribing opioids and/or antibiotics) will be used to fully discuss the impact of patient satisfaction on patient safety.

Learning Objectives:

Megan A. Morrow, DNP, CRNA

Nurse Anesthetist
Loyola University Health System
Chicago, Illinois

Megan Morrow graduated from the University of Missouri with a dual major in finance and international studies. She went on to earn a Bachelor of Science in Nursing from Saint Louis University and her Doctor of Nursing Practice - Nurse Anesthesia from Rush University. Her doctoral research focused on the financial aspects of anesthesia care including billing, reimbursement models, and cost-effective care. She is actively involved in the Illinois Association of Nurse Anesthetists and the AANA, and has served as a committee member for both organizations. She is currently employed as a staff nurse anesthetist at Loyola University Medical Center in Maywood, IL.

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