Category: Internationalizing the Campus

Improving Student Mobility Experience With Service Design Principles

Wednesday, May 31
2:00 PM – 3:30 PM
Table 42

This poster demonstrates a study abroad process re-design in cooperation with the students that it is aimed at serving, lowering the opportunity cost to both the student and staff and improving accessibility.

Radka Newton

Head of International Development
Lancaster University Management School
Lancashire, United Kingdom

Radka is an enthusiastic leader and a skilled facilitator with experience of living and working in multiple cultures with 15 years of senior input into global educational networks with proven reputation for developing collaborative and cross-functional teams. Radka has recently completed an Executive MBA programme and became a service operations management enthusiast with focus on value co-creation in teaching delivery within global context. Her passion is challenging the stale and the boring by instigating a culture of enquiry, innovation and fun. She has continued her research in the application of lean in service industry and service design in HE context.
In her current role as the Head of International Development, Recruitment and Admissions Radka has successfully developed and implemented Internationalisation Strategy for a Top 10 UK Management School. She was appointed to lead a strategic restructure of three professional teams with the focus on improving operational productivity, morale and effectiveness. She managed to reduce application turnaround times by 50% and increased number of offers made to applicants by 20% within one recruitment cycle with a potential additional revenue generation of £2m. She led strategic development of international partnerships and created a new double postgraduate degree scheme framework and co-chaired pan European negotiations with Deans of emlyon and LMU Munich to establish Lancaster as a partner in a triple Master’s degree delivery creating FT ranking strategy for MSc Management. She developed an Effective Learning Team with students as learning partners providing academic and pastoral support to more than 4000 students
Prior to her career in HE, Radka worked as an International Trade Adviser assisting UK SMEs with their international trade strategies, which led to her interest in the complexity of consultancy skills that she teaches to students at Lancaster University. Radka also published a series of Czech/English dictionaries.