Sometimes the most important conversations are the hardest ones to start. Like many public-facing professionals, amid the overwhelming number of positive interactions library staff will also encounter a patron whose comments make them feel uncomfortable or even unsafe. There’s a tendency to see this as “just part of the job.” It’s time to change that narrative from accepting this inevitability to exploring new ways to respond. This program will begin with a presentation for context before turning to discussion. Questions addressing experiences, policies, and stigmas/preconceived ideas will be available via the website so participants can bring their own examples.
Meeting Type: Conversation Starter
Interests: Guidelines and Standards, Human Resources, Leadership, Librarianship, Reference Services, Support Staff, Urban Libraries
Type of Library: Academic, Community College, Library School, Nonprofit, Prison Library, Public, Special
Cost: Included with full conference registration.