Conversation Starter
Learn how NYPL’s Customer Experience team uses focus groups to engage staff in conversation to improve patron and staff experience in our 92 locations.
Meeting Type: Conversation Starter
Interests: Administration and Management, Adult Services, Assessment and Evaluation, Community Engagement, Digitial Libraries, Ebooks, Electronic Resources, Professional Development, Technology, Training
Type of Library: Public
Sponsors: ALA
Cost: Included with full conference registration.
Open/Close: Open
Johannes Neuer
Director of Customer Experience
The New York Public Library