Panel of speakers
Libraries are changing the way they serve their communities and adapting to their customers needs. During a system-wide transformation, Gwinnett County Public Library (GCPL) overhauled their system’s customer service model, removed the help desk at each location, and introduced new technology, all while building a work environment focused on Trust & Transparency. Library leaders from GCPL will discuss how they successfully created a culture of open communication and transparency with staff through a structured internal communications strategy during times of rapid change.
Meeting Type: Program
Content Area: Core Values
Interests: Administration and Management, Buildings and Facilities, Career Advice, Ethics, Guidelines and Standards, Knowledge Management, Leadership, Marketing, Organizational Change, Personnel and Staffing, Professional Development, Project Management, Public Relations, Rural and Small Libraries, Support Staff, Training, Transforming Libraries, Urban Libraries
Type of Library: Academic, Community College, Government, Nonprofit, Public, Regional System, State Library
Cost: Included with full conference registration.