Panel of speakers
Recorded Program
Libraries are changing the way they serve their communities and adapting to their customers needs. During a system-wide transformation, Gwinnett County Public Library (GCPL) overhauled their system’s customer service model, removed the help desk at each location, and introduced new technology, all while building a work environment focused on Trust & Transparency. Library leaders from GCPL will discuss how they successfully created a culture of open communication and transparency with staff through a structured internal communications strategy during times of rapid change.
Meeting Type: Program
Content Area: Core Values
Interests: Administration and Management, Buildings and Facilities, Career Advice, Ethics, Guidelines and Standards, Knowledge Management, Leadership, Marketing, Organizational Change, Personnel and Staffing, Professional Development, Project Management, Public Relations, Rural and Small Libraries, Support Staff, Training, Transforming Libraries, Urban Libraries
Type of Library: Academic, Community College, Government, Nonprofit, Public, Regional System, State Library
Sponsors: PLA
Cost: Included with full conference registration.
Open/Close: Open
Charles Pace
Executive Director
American Library Association
Michael Casey
Director of Customer Experience
Gwinnett County Public Library
Clifford Ibarrondo
Marketing & Communications Manager
Gwinnett County Public Library
Gayle Ely
Business Leadership Coach
Total Life Leadership