2017 AHC/NCAL Annual Convention & Expo

Operationalizing Quality Using Baldrige as a Business Management System

Monday, October 16
3:00 PM - 4:30 PM
Location: Lagoon A&B
CE: Nurses: 1.5 | NAB: 1.5

Systems Thinking - Use of daily, weekly, monthly systems for operational excellence. Tools for both SNF and AL communities. Tools for operational excellence - review of data, identify opportunities for improvement, RCAs, PIPs, PDSA/PDCA, and more. Clarify alignment with the AHCA/NCAL National Quality Award Program.

Learning Objectives:

Stacey Merritt Hord

Senior Vice President, Clinical Operations
Sava SeniorCare

Stacey Merritt Hord is a health care executive and operator with expertise in operational systems compliance through QAPI as aligned with Baldrige as Business Management System.

Stacey is the 2016/2017 Chair of the AHCA/NCAL Quality Improvement Committee andSenior Vice President of Clinical Operations for Sava SeniorCare.

She was also elected to serve as Board member of the 2016/2017/2018 AHCA/NCAL National Quality Award Board and serves as member of the 2016/2017 AHCA Quality Cabinet, 2016/2017 NCAL Quality Committee and 2016 PHCA Quality Committee.

Facilities under her operational oversight as an LNHA received AHCA Bronze and Silver recognition along with Alabama Level 1 Commitment to Excellence, Level 2 Progress Toward Excellence, and Level 3 Alabama Excellence recognition.

Her faculty experience includes the AHCA/NCAL national convention, Alabama Quality Award Conference, AHCA Quality Symposium/Summit, various state conferences/associations, and other venues.

Stacey served on the panel of experts for the AL Quality Award Conference from 2004-2008 and has served as an AHCA Quality Award Examiner in multiple roles (Bronze, Silver, Silver Team Leader, Master Examiner, Master Examiner Team Leader) since 2002.

She also served as a member of the AHCA Quality Improvement Committee (QIC) and AHCA QAPI subcommittee from 2012- 2015. In addition, Stacey served as Chair of the 2015 QAPI Tools and Resources WorkGroup for the Quality Improvement Committee where her team developed and recorded QAPI content for AHCA/NCAL's Learning Management System, ahcancalED.

She has been a member of the AHCA Public Education Campaign (PEC) since 2012 and served on the 2013 and 2016 AHCA Professional Workgroup Development Committees. Stacey was also a member of the 2012 CMS Antipsychotic Quality Measure Technical Expert Panel (APQM TEP) and served on the 2014 CMS Person Centered Care Technical Expert Panel (PCC TEP).


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Robert W. Lane


Bob assists post-acute care providers with operational improvements, such as survey preparation and compliance, business process improvements, budget analyses, staff retention strategies, documentation and billing procedures, contract reviews, bundled payment strategies, strategic positioning and Medicare/Medicaid certification issues.
He has more than 34 years of health care experience, as well as more than 30 years of long-term care experience as an administrator, field trainer, Quality Improvement Organization (QIO) project manager, speaker and consultant. Prior to joining BKD, Bob was the project manager for the Oklahoma QIO nursing home and home health task teams that successfully ramped up the settings’ seventh and eighth scope contract activities.
Bob is a licensed and certified nursing home administrator (CNHA), vice chair of the American College of Health Care Administrators (ACHCA) national Board of Directors and a Fellow in the ACHCA (FACHCA) since 1995.
He serves on the faculty for the Administrators University managed by the Oklahoma State Board of Examiners for Long Term Care Administrators and is an adjunct faculty member for the Saint Joseph’s College of Maine health administration program. Nationally, Bob is a member of the American Health Care Association (AHCA) Quality Improvement Committee, and the Advancing Excellence in America’s Nursing Homes’ Staff Involvement workgroup. Bob previously served as the ACHCA District 5 Director and Oklahoma and Missouri chapter president and as a board member for the Missouri Health Care Association (MHCA) as well as in several MHCA district leadership roles. He is a former member of the Oklahoma Alliance on Aging Board of Directors and has served as an AHCA Silver Quality Award examiner. Bob also served on the national Quality First Committee for LeadingAge and as a member of the AHCA Quality Award Board of Overseers.
Bob has spoken multiple times at AHCA national meetings and in more than 12 states. Bob is a 2016 graduate of the United Way of Central Oklahoma’s Board Serve program and serves as a board member of Upward Transitions in Oklahoma City.
He is a graduate of The University of Kansas, Lawrence, with a bachelor’s degree in allied health administration, and a graduate of The University of Oklahoma, Norman, with a graduate certificate in gerontology and a master’s degree in health and human services administration.


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Lori Cooper

Chief Operating Officer
Healthmark Services, Inc.

Lori Cooper is the Chief Operating Officer for Healthmark Services, Inc in Van Buren, Arkansas. She received her Master of Public Administration/Health Services Administration degree from the University of San Francisco. Lori is very active in the long-term care industry, serving on the Executive Board for the California Association of Health Facilities and serving on the AHCA Quality Improvement Committee and as a Master Examiner for the AHCA/NCAL Quality Award Program. As a Skilled Nursing Administrator, Lori led her center to be the first organization in California to achieve the prestigious AHCA/NCAL Gold National Quality Award.


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Operationalizing Quality Using Baldrige as a Business Management System


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