2017 AHC/NCAL Annual Convention & Expo

Traits of a High Performing Health Care Organization

Tuesday, October 17
2:15 PM - 3:45 PM
Location: Lagoon A&B
CE: Nurses: 1.5 | NAB: 1.5

The AHCA Quality Initiative focuses on improving quality of care for residents and patients. Furthermore, in the ever-changing world of health care, high-quality results ensure a spot in a narrowing network. There will be winners and losers in this marketplace. To win, health care organizations must demonstrate key pay-for-performance capabilities, such as measuring and leveraging readmissions, functional improvement scores, Five-Star rating, and customer experience.

Certain distinguishing themes of high-performing health care organizations provide the foundation for high-quality results. Learn from the CEO of a chain of centers how his organization has implemented these themes and thereby achieved the requirements of a preferred provider in a narrowed network. Follow along as he shares

Learning Objectives:

Anthony Laflen

Anthony Laflen
Director of Consulting and Data Analytics
Consonus Healthcare

As the Director of Consulting and Data Analytics at Consonus Healthcare, Anthony and his team aid customers in achieving the triple aim objective through analytical reporting on Readmissions, Functional Improvement, Quality Measures, and even Customer Satisfaction. Helping clients monitor their progress in these key areas is only half the battle. Anthony and his team of Consultants guide customers in each category to help outperform the competition, capture more market share, and thrive.

Despite working in a profession that sometimes suffers from information overload, Anthony Laflen loves data. He has a knack for analyzing and transforming it into something accessible and indispensable, a vital tool for making timely corporate decisions and improving quality and service.

Anthony’s consulting division targets the specific areas of quality improvement and helps you apply best practice solutions. Analyzing data, looking for areas to improve, and implementing a systematic approach have helped Anthony and his team consistently improve Quality Measures, 5-Star Ratings, and even a facility’s census.

Before coming to Consonus, Anthony owned his own advertising company, successfully negotiating with Comcast for the rights to manage all real estate content in the Pacific Northwest. Under his leadership as President and CEO of Capstone NW Real Estate, the company grew from nothing to 16th in Oregon sales.

Public speaking is one of his passions, and he’s been a member of Toastmasters International since high school. An accomplished presenter, his topics include reducing readmissions, measuring market share, increasing census and revenues, visualizing complex data and understanding values-based marketing. He encourages audiences to think innovatively, and to see customer relationships as mutually beneficial partnerships.

In his down time, Anthony enjoys reading, painting impressionistic landscapes or spending time with his wife and son. He is heavily involved as a volunteer on behalf of Children’s Cancer Society, a cause that speaks to his heart as a parent.


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