2017 AHC/NCAL Annual Convention & Expo

Performance Results - Selecting, Comparing, and Using Them to Drive Improvement

Tuesday, October 17
8:00 AM - 9:30 AM
Location: Mandalay Bay Ballroom I
CE: Nurses: 1.5 | NAB: 1.5

With the implementation of the new required results, it is more important than ever that organizations understand their performance measures, and be able to use them to make real improvement. Outcomes are key in long term care. Long term and post-acute care organizations are being evaluated on a wide array of measures; five-star, quality measures, satisfaction, financial performance, just to name a few. These measures can impact reimbursement, occupancy and regulatory compliance. In the Baldrige criteria, the results category (category 7) is worth almost half of the overall points allocated to the criteria. This session will cover what applicants need to know about the results category of the criteria, but more importantly, what organizations need to know in order to use their data efficiently. This session is geared toward both Skilled Nursing and Assisted Living applicants.

Learning Objectives:

Erin Prendergast

Erin Prendergast is a Senior Manager in the Quality, Regulatory, and Research Department, and has been with AHCA since May 2015. In her current role, she is primarily responsible for the development and promotional efforts of the National Quality Award Program as well as the staff liaison for the Quality Improvement and Emergency Preparedness committees. Prior to joining AHCA/NCAL, she worked for nonprofit organizations in their development and public policy departments. Erin received her Master’s degree in Public Health from The George Washington University, Milken Institute School of Public Health with a concentration in Health Policy. She has her bachelor’s in communication studies from The College of New Jersey.


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Ed McMahon

Vice President of Quality
Sunrise Senior Living

Ed began his career in long-term care as a nursing assistant on the night shift while he was completing his doctoral studies. He currently serves as Vice President of Quality for Sunrise Senior Living. He has 37 years' experience in the post-acute arena. In addition to his passion for quality in all things he has also worked in Alzheimer's care development, research and development, sales and marketing, and corporate operations. Ed has served on the senior leadership teams of several corporations in multiple capacities. He was a pioneer in the development of special care units within the skilled nursing facility. He designed and developed the first Alzheimer's Care Unit within a skilled nursing facility in the state of California. He is a much sought after speaker for national, state and local professional associations and has frequently been asked to key note conferences with a focus on quality, culture change and quality of life issues for our customers.

Ed served on the AHCA Quality Committee that developed the Quality Award program and then served as an original, senior and master examiner. Ed is a past chair of the Board of Overseers and also serves as a member of the NCAL board and Senior Living Executive Council. His passion for quality began in the 80's when he lead a company of 120 facilities through the principles of Total Quality Management.

He received the Mary K. Ousley Champion of Quality award in 2014. Dr. McMahon is a clinical psychologist and has degrees in modern languages and Asian History. He is also a licensed nursing home administrator. He has studied at Seton Hall University, the University of Madrid, and Psychological Studies Institute.


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Gautami Inamdar

Manager, Quality & LTC Trend Tracker

Gautami Inamdar joined AHCA/NCAL in November 2016, as Manager in their Quality, Regulatory, and Research Department. In her current role, she is primarily responsible for the educational, development, and data management efforts for LTC Trend Tracker. Prior to joining AHCA/NCAL, she gained five years of experience in public affairs and government relations focused on patient advocacy. Gautami earned her Bachelor’s degree in Information Systems and Web Design from the University of Maryland, Baltimore County.


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Performance Results - Selecting, Comparing, and Using Them to Drive Improvement


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