Security Technologies

Lessons Learned from EMV: How to Implement New Security Technology

Wednesday, May 10
2:00 PM - 2:50 PM
Location: Islander I

CE: 1 Credit

The presentation will dissect the rollout of EMV across the US and decipher what this means for new security technologies in the future. Panelists will discuss trends in payments security, lessons learned, successful strategies for implementing new security features, and areas that need improvement before the next big security technology is ready for large scale implementation. Organizations must take a holistic approach to security that includes EMV, encryption and tokenization and PCI compliance.

Cathy Medich

Associate Director
U.S. Payments Forum
Pleasanton, California

Cathy Medich is Associate Director for the U.S. Payments Forum and Director, Strategic Programs, for the Secure Technology Alliance. Cathy manages strategic marketing and industry initiatives and directs Forum project and working committee activities. Cathy has over 20 years of experience in marketing and strategic planning for technology businesses, including consulting engagements or positions with Hewlett-Packard, VeriSign, Verifone and CommerceNet. Cathy has B.S. and M.S. degrees in Electrical Engineering and Computer Science from M.I.T. and an M.B.A. from the Wharton Graduate School.


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Timothy IAN. Miller

SVP of Global Credit and Risk
Knoxville, Tennessee

Mr. Miller is responsible for Global Credit and Risk for Elavon, which includes Credit Operations (underwriting), Loss Prevention (Fraud Management), Collections and Sanctions clearing worldwide for Elavon.. He brings over 30 years of management and credit experience in the bankcard industry to Elavon, having joined the company 14 years ago.

Before joining Elavon, Mr. Miller was Chief Operating Officer for Cardservice International. In his role at Cardservice he was responsible for all day to day aspects of this international corporation. These responsibilities included Risk Management, Customer Service, Product Support, Legal, Human Resources, Facilities, Training, Project Management and International Business Development. Mr. Miller was employed 7 years with Cardservice. Prior to Cardservice he spent 7 years with National Data Corporation in their Atlanta, New York and Baltimore locations.

His credit card experience includes career paths at Citicorp and Bank of America. He is active in various Visa, MasterCard and American Express Operations and Risk initiatives, specifically having served on Visa’s ADCR (Account Data Compromise Recovery) working group and currently a member of MasterCard’s GFAC (Global Fraud Advisory Council). He has been a contributing party to and author of several articles in industry publications. He is currently serving as a Director on the Board of the Merchant Acquirers’ Committee. He is a graduate of the FBI Citizen’s Academy and the Knoxville City Police Department Citizen’s Academy. Mr. Miller holds a Bachelor of Arts degree in Business Administration from Lycoming College and a Masters in Administrative Science (MAS) from Johns Hopkins University.


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Heather Petersen

National Merchants Association
Temecula, California

Heather Petersen is the Chief Executive Officer and founder of National Merchants Association. Since its inception in 2004, Ms. Petersen’s efforts have led National Merchants Association to become a recognized leader in payment processing services for all risk levels. Under her direction, National Merchants Association also serves as an advocacy group for credit card processing, working on behalf of businesses to eliminate the unnecessary and unreasonable fees associated with accepting electronic transactions.

Ms. Petersen is an established leader and voice of significance within the payments industry, experienced lobbyist on Capitol Hill, and active policy-maker within the industry. Petersen has a proven Proven record of facilitating outstanding growth and expansion in highly highly-competitive markets. Since founding National Merchants Association in 2004, she has grown the payments processing and merchants advocate into an industry leader. Under her guidance, NMA was recently named No. 466 on the Inc. 5000 list of fastest-growing companies in the nation.

Ms. Petersen is a former chair of the Professional Development Committee for the Electronic Transactions Association (ETA), serves on the Board of ETA’s Political Action Committee and ETA’s Payment Sales and Strategy Council. She was involved with the development of ETA’s Guidelines on Merchant and ISO Underwriting and Risk Monitoring. She is also a founding member of the Southern California chapter of the Women’s Network in Electronic Transactions (, a group dedicated to the advancement and empowerment of women in the payments industry.

Petersen is a multitalented and innovated leader with , and the ability to assume multiple roles at any given time. Accomplished An accomplished strategist, Petersen prides herself on being a team builder and mentor, with a strong business skillset encompassing the full spectrum of C-level management and administration.

A highly sought-after speaker at payments industry events, Ms. Petersen is a regular speaker at ETA’s annual Transact event — one of the industry’s most significant shows each year.

Ms. Petersen is a cum laude graduate of Miami University with a Bachelor of Arts in English and a minor in Marketing.


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Steve Cole

Sr. Product Manager, EMV
Symmes Township, Ohio

Steve Cole is a Senior Product Manager for EMV at Vantiv. In this role, he is responsible for product development of the EMV program for Vantiv’s merchant customers and assisting merchants and Vantiv’s software partners with navigating the EMV certification process. Steve has been with Vantiv since 2005 and has held various positions in project and product management with a focus on the merchant acquiring line of business. He is a steering committee member of the U.S. Payments Forum and participates as a technical associate at EMVCo. Prior to joining Vantiv, Steve worked as a consultant with Arthur Andersen and BearingPoint for over 8 years.


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Lessons Learned from EMV: How to Implement New Security Technology

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