Security Technologies

With Friends Like These, Who Needs Enemies: A Friendly Fraud Discussion

Wednesday, May 10
9:00 AM - 9:50 AM
Location: Islander I

CE: 1 Credit

As new technology makes it faster and easier to shop, sell, and spend than ever before, new threats and vulnerabilities continue to put both consumers and businesses at risk. This session will explore how businesses can take advantage of emerging technologies like machine learning, artificial intelligence, and predictive analytics to protect data and assets and stop fraud before it even occurs. Panelists will share how companies can use advanced technology to get ahead of security challenges and ultimately reduce their overall risk while protecting customers.

Jacob Bennett

Chief Risk Officer
National Merchants Association
Temecula, California

Jacob Bennett is the Chief Risk Officer at National Merchants Association, responsible for making credit decisions on high-risk and high-volume accounts as well as developing and maintaining internal policies to mitigate risk. He also oversees the association’s risk monitoring and fraud analysis program, including the Chargeback Control Platform™ (CCP).

A leader in the payments industry, Mr. Bennett is a member of the Merchant Acquirer’s Committee (MAC), the Electronic Transactions Association (ETA) Professional Development Committee, and is an ETA Certified Payments Professional™. He has more than 10 years of bankcard industry experience.

A Certified Payments Professional, Mr. Bennett is a regular speaker at payments industry conferences and trade shows, including the ETA’s annual Transact event. He is a graduate of the University of California, Irvine, with a Bachelor’s of Science degree in Economics.


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Monica Eaton

Co-Founder, COO
Clearwater, Florida

Monica Eaton-Cardone is the COO of Chargebacks911. This company was the first chargeback management firm to serve the global market and continues to lead the industry with unrivaled results.

Eaton-Cardone excels at threat metrics analysis, product and technology system development, eCommerce retention, and risk relativity. She has gained recognition for her innovative, dynamic business solutions that integrate proprietary intelligence and data analysis to help online merchants achieve maximum profitability and sustainability.

Thanks to her unparalleled knowledge and skill set, Eaton-Cardone has become a highly sought-after speaker and industry thought leader. She shares her scientific-based strategies for helping merchants address risks before they become unmanageable liabilities. Eaton-Cardone has had the honor of presenting at MRC Vegas, Money 20/20 Europe, MPE, CNP Expo, IATA World Finance Symposium and many more prestigious industry events.


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Steven Petrevski

Senior Vice President and General Manager, Security and Fraud Solutions
First Data
New York, New York

Steven Petrevski is the Senior Vice President & General Manager of Security and Fraud Solutions at First Data, a global leader in payment technology and services solutions.

As General Manager of Security and Fraud Solutions, Steve is responsible for supporting the needs of over one thousand financial institutions and one million merchants spanning local businesses to the world’s largest retailers. First Data’s comprehensive portfolio of fraud products encompass authorization platforms, analytics services, alerting, and next generation fraud tools utilizing the latest developments across machine learning and artificial intelligence. First Data’s tokenization and encryption solution, TransArmor, is the most widely adopted merchant security solution securing over 30M transactions per day.

Prior to joining First Data, Steve was with the Global Technology Strategy and Partnerships team at JPMorgan Chase. While at JPMC, Steve focused on driving technology strategy and business development across the cyber security, fraud, and analytics sectors by leveraging emerging technology connectivity with Silicon Valley. He partnered closely with the Technology, Media, and Telecom Investment Banking organization on several IPOs and M&A deals across the technology landscape.

Previously, Steve worked in multiple roles at UBS including systems development and architecture in the Investment Bank and in the Technology Strategy and Alliance function. During his time at UBS, he helped build the firm’s Silicon Valley presence and was responsible for managing the bank’s relationships with the venture capital community.

Steve started his career as a technology consultant at IBM and BearingPoint; during those years, he had the opportunity to work on some of the most complex analytical systems in the financial services industry.

Steve currently serves on the Board of Advisors of Nanowear, a healthcare technology company that is using its patented textile-based nanosensors to transform patient monitoring. Additionally, he sits on advisory boards of multiple venture capital firms and supports a number of charities, including The Leukemia and Lymphoma Society.

Steve received an M.B.A. from the University of Georgia and a B.S.E. in Industrial and Operations Engineering from the University of Michigan.


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Steve Durney

Senior Vice President, Issuer Relations
Toronto, Ontario

As the SVP for Issuer Relations, Steve is responsible for expanding Ethoca's financial institution customer base while cultivating our collaboration network by optimizing issuer clients contributions. Over a 20-year career in operations, technology and shared services at a top 3 US issuer, Steve was a champion of innovation to maximize fraud prevention, dispute recoveries and cost reduction. He led groups for Fraud, Disputes and Collections that covered internal case management system design, large technology deployments, workforce management & capacity planning, self-service including SMS & email outreach, data infrastructure and off-shoring & near-shoring efforts. His experience in assessing and implementing a wide range of loss mitigation, cost efficiencies and process solutions is a key objective for his role in helping Ethoca clients.

Ethoca has built a network unlike anything in the industry before, including relationships with 565+ top card issuing banks and 5,000+ merchants around the globe. Its agnostic, de-facto industry standard intelligence collaboration network enables greater acceptance while eliminating the huge losses associated with chargebacks.


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With Friends Like These, Who Needs Enemies: A Friendly Fraud Discussion

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