CE: 3 Credits
This course is designed to expose the studentto the components of comprehensive underwriting, risk monitoring and ISO oversight policies. Attendees will learn what is happening in our industry that makes having complete and usable policies a must, as well as what those policies should contain. The course will take you through a tiered, agile approach of the requirements of underwriting and enhanced due diligence, along with how to build policies for effective merchant monitoring once the merchant has been approved. You will also learn the key components of policies for underwriting and monitoring ISOs. At the end of this course, you will know how to use the guidelines to write comprehensive merchant underwriting, risk monitoring and ISO oversight policies.
This course is worth three (3) ETA CPP™ Continuing Education (CE) credits.
View Course Outline
Deana Rich Consulting, Inc.
Van Nuys, California
Deana Rich Consulting, Inc.
Bio for Print:
Deana Rich is a leader in risk management, underwriting, operations and compliance for the payments acquiring industry. With more than 25 years of acquiring experience, Rich possesses compelling insight, deep card brand knowledge and long-standing industry relationships. Throughout her career, she has successfully developed and implemented risk management and underwriting programs for payment facilitators, acquirers, independent sales organizations, and software as a service (SaaS) developers, including writing policies and procedures, providing staff training support and overseeing implementation of risk monitoring, underwriting and card scheme compliance. Rich is frequently engaged to review established risk and operational departments and policies for vulnerabilities and improvement. She also provides litigation support and expert witness testimony regarding risk and fraud-related matters within the acquiring industry.
In 2004, she launched Deana Rich Consulting, Inc. to help companies all over the world evaluate and reduce risk exposure by developing or bolstering compliance, risk management and underwriting programs. In 2012 she partnered with Double Diamond Group to form DoubleRich where they serve the Payment Facilitator industry from soup to nuts, covering strategy and new product/market introduction to operations design and implementation to risk, compliance and due diligence. Together they have served more than 100 companies in every region of the world, have been instrumental in shaping the emerging payment facilitator sector and are re-engineering the merchant onboarding and application process. She is also Co-founder and Publisher of PaymentFacilitator.com, which provides the payment facilitator community with weekly news, analysis and insights.
She is an original board member, past President and currently Vice President of the Merchant Acquirers Committee (MAC) where she is instrumental in driving organizational focus. She also is recognized as an industry leader that is influential in shaping industry guidance on matters of risk and fraud management through her roles and work with the Electronic Transactions Association (ETA). She is among the select few who are approved to perform Acquirer Risk Program reviews, Global Acquirer Risk Standards reviews and Global Brand Protection Program reviews for Visa, and Fraud Management Program reviews for MasterCard. Rich holds a bachelor’s degree in Economics from the University of California, Los Angeles.
Prior to establishing Rich Consulting, Rich was Director of Merchant Relations for Jettis, Inc, Vice President of Operations at iPayment Technologies, Senior Vice President for Beverly Hills Bancard – an issuer of subprime cards, and Vice President at both First Charter Bank and Bank of Los Angeles. Rich’s leadership is exemplified by her service to the industry as Vice President of MAC and her active involvement with the ETA where she was honored as ETA Member of the Year in 2013 and Volunteer of the Year in 2011. Most recently, she was engaged by ETA to develop Payment Facilitator guidelines, which offer guidance and best practices to new entrants regarding settlement, registration, funding delays, fraud, security and related issues. She was selected because of the success of the ETA Guidelines on Merchant and ISO Underwriting and Risk Monitoring, a monumental effort for the ETA that included input from 40 industry companies and more than 50 representatives. She is a member of the ETA Fraud and Risk, which she chaired for many years, and Government Relations Committees. She also was a member of ETA’s President’s Advisory Council for more than a year. Rich holds a bachelor’s degree in Economics from the University of California, Los Angeles.
Wednesday, May 10
1:30 PM – 4:30 PM