Cross-User Group Sessions | Leadership | Enterprise


LEA01 - Managing Innovation - Governing Dynamics 365 Deployments

Thursday, October 12
3:45 PM - 4:45 PM
Room: Hermitage E

Format: Presentation
Level: Basic

"In Business, What's Dangerous Is Not To Evolve" [Jeff Bezos, Amazon founder] In a world where Business & Industry are changing faster than ever before, Organizations desire to stay relevant and innovative to improve their Customers overall Experience Journey. The ability to become agile, to adapt to change, to benefit from regular digital disruption is more constant and relentless than ever before for CRM System Technology & Business Owners/Administrators. Consideration & Planning are necessary for things that we have not thought about before - Join Clarissa Simpson, Dynamics CRM Specialist at Ford Motor Company,  for this Governance & Change Management Presentation and Discussion Session.  This session is targeted for Novice to Intermediate Level, those who are looking for answers, sound solutions and direction starters for controlling, managing change and governance in their CRM Deployments, but all levels of participants will find nuggets of value in attending this session.

Learning Objectives:

Clarissa Simpson

Dynamics CRM Specialist
Ford Motor Company

Clarissa Simpson is a Microsoft Dynamics Specialist at Ford Motor Company, focusing on Contact Centers - Dynamics 365 for Service and has been honored by Microsoft Corporation as a Business Solutions MVP in 2017. She actively participates within the CRM Community as a Subject Matter Expert and Speaker in a variety of consultative and thought leadership topic areas for CRM. She is a Special Interest Group Leader & Current Chairperson of the CRMUG Board of Advisors. Professional areas of interest include Governance & System Controls, Quality Control Management, Modeling of User Experience for Project Success, Change Management – Change Resistance & Resiliency, and Contact Centers. She previously lived and worked internationally in New Zealand for 15+ years, but now, when not engrossed with her Dynamics365 work, she can often be found wandering along the sandy shores of Florida’s coastline visiting local lighthouses, seeking sea glass and other sea treasure.


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