IT Professional

GPUG

ITP12 - Microsoft CRM and GP Together is so Good it is Like Cheating

Thursday, October 12
1:15 PM - 2:15 PM
Location: Bayou C - Delta Mezzanine Level M

Format: Presentation
Level: Intermediate
CPE: 1
Version: Any

Providing the worlds best customer care is important for every business. Microsoft Dynamics CRM is a world class customer care solution. In this session we will review how to use both GP and CRM together for the very best customer care results. Leverage your GP data to drive your next customer based campaign, sync data so everyone knows whats going on, leverage the CRM helpdesk, adopt field service or manage projects all in an integrated environment.

Learning Objectives:




Katie Soderberg

Dynamics 365 & CRM Channel Manager
SmartConnect by eOne Solutions

Over the past 10 years working with Dynamics CRM, I've developed a passion for creating better customer experiences. I love “geeking out” on business process design, integrating CRM with world-class solutions, and leveraging automation to make life easier for CRM users. Looking forward to another great CRM UG event, plenty of good networking and learning opportunities!

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