Partner Solutions Showcase

AXUG PSS

IoT technologies Enabling "Connected Service in D365fO“ Presented by Sycor

Wednesday, April 5
10:30 AM - 11:30 AM
Room: G105

Format: Presentation


Service industries are more and more aligning their business to long term customer retention. An important instrument for assuring constant revenues is contract handling. The challenge: ascertaining the defined contracted load. Massive sensor data, IoT technologies and Power BI - tools enabling service companies to get the information of operational exceptions as quick as possible. As a result, automatic creation of service activities and orders is triggered and historic information on the health status of the respective machine is provided in Dynamics 365 for Operations. This is a massive improvement to service processes as business is changing from reaction to prevention.

Harald Nagel

Solution Architect
Sycor Austria

Harald has years of expierence in profesionell services industries. 15 years of know how in ERP implementation projects starting on Axapta 4.0 up to Dynamics 365 for Operations. From Solution Architecture to international rollouts all over the world Harald had always a leading role concerning integration of service related processes in core business functionalities. Harald has studied mechanical engineering and automation engineering and worked in service businesses for many years. All service expierences were channelized in the role of a product manager for Sycor.Service - an ISV solution for Dynamics 365 for Operations.
In the last years lots of time was dedicated to the integration of Business Intelligence, IoT and actual Industry 4.0 requirements into classical service processes.

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