Customer Service | Leadership

D365UG/CRMUG

CUS12 - Customer Portals: A Business Case for Keeping CRM On-Prem

Friday, October 13
2:30 PM - 3:30 PM
Location: Belle Meade AB - Magnolia Mezzanine Level M

Format: Member Showcase
Level: Basic

We find today that many organizations have begun their internal discussion about whether to move/deploy their CRM deployment On-Line, or remain On-Prem.  Often these conversations revolve solely around cost, system performance capabilities, maintenance/infrastructure expertise and the like, with very little consideration given to what (if any) effect the decision may have on the people their CRM system is intended to support; i.e. the customers? This case study on how Spectra Logic has architected and purposed its customer facing portal will offer organizations additional factors to consider when making the On-line or On-Prem decision

Learning Objectives:




Erik HURRICANE. Guthrie

IT Data & Business Applications Group Manager
Spectra Logic Corporation

"Try anything once, twice if ya like it. There is something to be gained from every adventure." These are words I live by, and carry with me in everything I do. From my rural Nebraska farm upbringing to my suburban formative years, followed by a non-traditional college experience, and dabbling in a broad spectrum of careers ranging from reproductive health to international logistics to coffee shop design to medical transport aviation, I may have ultimately found my niche in IT Management. And while database administration has my heart, all things CRM have my soul. I believe every interaction with another person has the potential to become a relationship, and isn’t that what CRM is all about, Relationship Management? Seems like a natural fit to me. So come hang out, let’s chat for a bit, maybe build a relationship.

Also, I like long walks on the beach, piña coladas, and getting caught in the rain

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Customer Portals: A Business Case for Keeping CRM On-Prem



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