User Adoption | Admin-Foundation

D365UG/CRMUG

UAD10 - Sneaky Ways to Get User Data into CRM

Friday, October 13
1:15 PM - 2:15 PM
Location: Hermitage E

Format: Presentation
Level: Basic

Your employees are busy. The LAST THING they want to do is fill out data in your CRM. Yet, that data is crucial to boost the bottom line. This course will teach you how to use incentives and workflow to increase user adoption and get the information that you need into the CRM system. With that information you can concentrate on the customers and leads that will be the most profitable for you.

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Scott Golightly

Senior Programmer
JourneyTEAM, LLC

Scott Golightly is currently working at JourneyTEAM as a Software Engineer and CRM consultant. Scott has worked with Dynamics CRM since version 4.0. Scott was also recognized as a Microsoft Regional Director for 17 years. He has 25 years of industry experience helping clients to create solutions to business problems with various technologies.  
Scott is an experienced speaker and trainer. He has taught classes around the globe on various technical and business related topics. Scott has presented at numerous code camps, Tech Ed breakout sessions, and Tech Ready. 
Scott has held many certifications including Certified PowerBuilder Developer, Certified Sybase Instructor, MCP, MCSD, and MCT.  
When he is not working with computers Scott enjoys spending time with his family and being in the outdoors. 

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