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CUS07 - Demystifying CTI - Computer Telephony Integration

Friday, October 13
1:15 PM - 2:15 PM
Location: Cheekwood C - Magnolia Mezzanine Level M

Format: Presentation
Level: Basic

The integration of phone systems to applications such as CRM has long been considered the topic of mystery and a black art.  It also is more often considered just for call centres.  This session will dispel these other mysteries and urban myths around this subject as well as explaining some of the terminology and components. It will demonstrate how combining Dynamics 365 and your telephony system including Skype for Business can bring benefits to your users and customers alike.

Learning Objectives:

Rowland Dexter

Managing Director

Firstly and foremost I am a real advocate for CRM, having worked with numerous companies and institutions over more than 20 years, (from before CRM was CRM!) and seeing the benefits that such a solution can provide - when implemented properly. It is a pleasure to work with the CRMUG, as I strongly believe one of the strengths of Dynamics 365 is in its community. As an implementation and ISV partner it is a great opportunity to share some of our experiences with others to help them achieve the most from their system.


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Demystifying CTI - Computer Telephony Integration

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