Customer Service | Leadership


CUS02 - How to Improve Field Service with IoT and Dynamics 365

Friday, October 13
1:15 PM - 2:15 PM
Location: Magnolia Boardroom B

Format: Presentation
Level: Intermediate

Customer satisfaction, profitability and team productivity are at the center of any successful service organization- and the bar for excellence is set high. Join HSO as we explore the benefits of IoT and field service capabilities offered by Microsoft Dynamics 365. In this 60-minute session, we'll show you how to leverage D365 to arm your team with the tools and insight to create a more connected customer experience. Attendees will leave with a solid understanding of the field service capabilities within Microsoft Dynamics 365 and how they can be leveraged in your overall service strategy.

Learning Objectives:

Sam Miller

Vice President
HSO North America

Sam Miller is a senior executive who has worked with some of the most influential leaders in the software industry. Currently the Vice President of HSO North America, Sam leads a multi-million-dollar sales team focused on digital transformation through Microsoft Dynamics 365. Prior to his time at HSO, Sam built a highly respected and successful global selling team at Microsoft. During this time, he was given the opportunity to build a cross-geo selling team that included brand-name customers such as Wal-Mart, CH2MHill, Fountain Tire, Clear Channel, Dentsply, Caterpillar Corporation. Prior to Microsoft, Sam Miller served as Sr. Director and later Vice President of Marketing for Softface, Inc. Sam holds a BBA from Texas A&M University.


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