Leadership | User Adoption


LEA08 - How to Have a Successful Deployment or Fix an Unsuccessful One

Friday, October 13
2:30 PM - 3:30 PM
Location: Belle Meade CD - Magnolia Mezzanine Level M

Format: Presentation
Level: Intermediate

If you are planning to deploy a new Dynamics system, expanding into new modules/apps, or are recovering from a poorly adopted implementation, then we can show you the key to a successful deployment - understanding the fundamentals of organizational change management from the corner office to the line employee. Without proper adoption, the business goals of the project might never be achieved. This session will review different approaches to change management, how to help executives and employees embrace change, and suggest tactics to a successful change management program. This session will also touch on tools available to increase user adoption.

Learning Objectives:

Richard Wu

Dynamics Practice Manager
Arbela Technologies

Richard Wu is the Practice Manager for Microsoft Dynamics 365 at Arbela Technologies. He has over 15 years of experience engaging and interviewing C-Level executives at hundreds of companies to understand their challenges and provide value-add solutions to overcome the blockers to their vision. Richard is responsible for recommending practical deployment strategies to companies looking to make a digital transformation. By helping organizations understand the value of making technology a distinct strategic advantage, those business have remained competitive, all the while gaining a culture that embraces on-demand change in today's ever evolving business landscape.


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Ben Knight

Engagement Delivery Manager


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How to Have a Successful Deployment or Fix an Unsuccessful One

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