User Adoption

D365UG/CRMUG

UAD01 - End User Training Like a Boss

Thursday, October 12
1:15 PM - 2:15 PM
Location: Hermitage B

Format: Member Showcase
Level: Basic

Build it and they will come... right? Wrong. Effective end user training is a key aspect of any successful CRM program, but unfortunately, often gets put on the back burner. Join Sonoma Partners and Dynamics customer, Alyson Purgiel from Plante Moran, as they discuss the ins and outs of end user training. The session will cover best practices and experiences, including highlights of working with a company that is distributed geographically. Furthermore, get an honest look at hits and misses from a real-life end user training program at an existing Dynamics customer.




Alyson Purgiel

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Jeff Meister

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End User Training Like a Boss



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